issue with ratio dial method -- Need Help

[t-week]

hi,

I just installed vicidialnow 1.2 and setup the trunk.

The manual dial works perfectly, and the customer called details appears on the agent web interface screen.

But if i put the ratio dial method with ratio 1... It rang for about 5 seconds and then hangup automatically.. same thing when I answer the call too.

Here's my CLI.
***with campaign vdad exten : 8368 (default with fresh install)

-- Executing AGI("Local/90033609187209@default-9220,2", "agi://127.0.0.1:457 7/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/90033609187209@default-9220,2", "SIP/TunisiaVoiceCC /0033609187209|55|tTo") in new stack
-- Called TunisiaVoiceCC/0033609187209
-- SIP/TunisiaVoiceCC-09468df0 is ringing
-- SIP/TunisiaVoiceCC-09468df0 is ringing
-- SIP/TunisiaVoiceCC-09468df0 answered Local/90033609187209@default-9220,2
> Channel Local/90033609187209@default-9220,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/90033609187209@default-9220,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
-- Executing AGI("Local/90033609187209@default-9220,1", "agi://127.0.0.1:457 7/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AGI("Local/90033609187209@default-9220,1", "agi-VDAD_ALL_outbou nd.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing AGI("Local/90033609187209@default-9220,1", "agi-VDAD_ALL_outbou nd.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing Hangup("Local/90033609187209@default-9220,1", "") in new stack
== Spawn extension (default, 8368, 5) exited non-zero on 'Local/90033609187209 @default-9220,1'
-- Executing DeadAGI("Local/90033609187209@default-9220,1", "agi://127.0.0.1 :4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----1 6--------------- completed, returning 0
== Spawn extension (default, 90033609187209, 2) exited non-zero on 'Local/9003 3609187209@default-9220,2'
-- Executing DeadAGI("Local/90033609187209@default-9220,2", "agi://127.0.0.1 :4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----18-----2") in ne w stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----1 6-----ANSWER-----18-----2 completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/90033170725133@default-b46e,2", "agi://127.0.0.1:457 7/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/90033170725133@default-b46e,2", "SIP/TunisiaVoiceCC /0033170725133|55|tTo") in new stack
-- Called TunisiaVoiceCC/0033170725133
-- SIP/TunisiaVoiceCC-09468df0 is ringing
-- SIP/TunisiaVoiceCC-09468df0 is ringing
-- SIP/TunisiaVoiceCC-09468df0 answered Local/90033170725133@default-b46e,2
> Channel Local/90033170725133@default-b46e,1 was answered.
-- Executing Playback("Local/90033170725133@default-b46e,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
-- Executing AGI("Local/90033170725133@default-b46e,1", "agi://127.0.0.1:457 7/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AGI("Local/90033170725133@default-b46e,1", "agi-VDAD_ALL_outbou nd.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
== Manager 'sendcron' logged off from 127.0.0.1
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing AGI("Local/90033170725133@default-b46e,1", "agi-VDAD_ALL_outbou nd.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing Hangup("Local/90033170725133@default-b46e,1", "") in new stack
== Spawn extension (default, 8368, 5) exited non-zero on 'Local/90033170725133 @default-b46e,1'
-- Executing DeadAGI("Local/90033170725133@default-b46e,1", "agi://127.0.0.1 :4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----1 6--------------- completed, returning 0
== Spawn extension (default, 90033170725133, 2) exited non-zero on 'Local/9003 3170725133@default-b46e,2'
-- Executing DeadAGI("Local/90033170725133@default-b46e,2", "agi://127.0.0.1 :4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----5-----2") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----1 6-----ANSWER-----5-----2 completed, returning 0

-*/*-*/*-*/*-*/*-*/*-*/*-

** with campaign vdad exten : 8365

== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
> Channel SIP/cc102-0944e188 was answered.
-- Executing MeetMe("SIP/cc102-0944e188", "8600051|F") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'fr')
Feb 22 11:35:56 NOTICE[8296]: rtp.c:331 process_rfc3389: Comfort noise support incomplete in Asterisk (RFC 3389). Please turn off on client if possible. Client IP: 192.168.1.45
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/90033609187209@default-9915,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/90033609187209@default-9915,2", "SIP/TunisiaVoiceCC/0033609187209|55|tTo") in new stack
-- Called TunisiaVoiceCC/0033609187209
-- SIP/TunisiaVoiceCC-094106b8 is ringing
-- SIP/TunisiaVoiceCC-094106b8 is ringing
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- SIP/TunisiaVoiceCC-094106b8 answered Local/90033609187209@default-9915,2
> Channel Local/90033609187209@default-9915,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/90033609187209@default-9915,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
-- Executing AGI("Local/90033609187209@default-9915,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AGI("Local/90033609187209@default-9915,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----SO") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing AGI("Local/90033609187209@default-9915,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----SO") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing Hangup("Local/90033609187209@default-9915,1", "") in new stack
== Spawn extension (default, 8365, 5) exited non-zero on 'Local/90033609187209@default-9915,1'
-- Executing DeadAGI("Local/90033609187209@default-9915,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Spawn extension (default, 90033609187209, 2) exited non-zero on 'Local/90033609187209@default-9915,2'
-- Executing DeadAGI("Local/90033609187209@default-9915,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----19-----2") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --19-----2 completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found

********

extensions.conf

; VICIDIAL_auto_dialer transfer script for no-agent campaigns:
exten => 8364,1,Playback(sip-silence)
exten => 8364,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8364,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8364,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8364,5,Hangup

; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,Playback(sip-silence)
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
exten => 8365,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
exten => 8365,5,Hangup

; VICIDIAL_auto_dialer transfer script SURVEY at beginning:
exten => 8366,1,Playback(sip-silence)
exten => 8366,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8366,3,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
exten => 8366,4,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
exten => 8366,5,Hangup

; VICIDIAL_auto_dialer transfer script Load Balance Overflow:
exten => 8367,1,Playback(sip-silence)
exten => 8367,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8367,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)
exten => 8367,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)
exten => 8367,5,Hangup

; VICIDIAL_auto_dialer transfer script Load Balanced:
exten => 8368,1,Playback(sip-silence)
exten => 8368,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8368,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,5,Hangup

; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
exten => 8369,1,Playback(sip-silence)
exten => 8369,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8369,3,AMD(2000|2000|1000|5000|120|50|4|256)
exten => 8369,4,AGI(VD_amd.agi,${EXTEN})
exten => 8369,5,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8369,6,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8369,7,Hangup

; VICIDIAL auto-dial reminder script
exten => 8372,1,Playback(sip-silence)
exten => 8372,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8372,3,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
exten => 8372,4,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
exten => 8372,5,Hangup


Thanks ...

[williamconley]

check your astguiclient logs and see what vicidial thinks happened.

check your SIP debug to see if it was a "handshake" moment (missing codec)

what do you mean exactly by you don't have access? (you mean physical?)

also, please be sure to state your VICIDIAL version and build (I know you listed your vicidialNOW version, but VicidialNOW is a distro of Vicidial, you get help from a deeper base for Vicidial than just vicidialnow). Also list your asterisk version. And especially whether there is any other software installed on your server.

if i had to guess, i'd say you either have a missing codec (one of you is on g729 and the other refuses it for some reason) OR you have a "local call" bug which has been resolved in later versions and seems to "Crop Up" once in a while. That one is easiest to kill with a fresh installation (and Vicidialnow is in 1.3 these days ... it's prettier)

And remember: I'm not the VicidialNOW guy, nor am i the Vicidial guy, I'm just noisy