call ends suddenly

[solutinfo]

we're using vicidialnow 1.3 for outbound dialing with asterisk 1.2 With 2 servers (1 CORE 2 QUAND 4gig ram) for the vicidial and (1 CORE 2 QUAND 4gig ram 500gig Hdd
for Database.)with Eyebeam as a softphone with 10 seaters. Hp compaq 2.8 ‘512RAM

A very stable 20 Mega adsl connexion with 0 ;85 Upload

a serious problem accured yesterday .is that each time we call costumer the call ends in 10 or 15 seconds .and we are sure that it s not the costumer that hangs up.

we restarted the asterisk service.the server.the connexion.

Could it be from the ISP or even the VOIP PROVIDER

but in vain.. your help is appreciated.

[ruben23]

Check you asterisk CLI when that calls dropped happens

-Test manual call..?
-Coordinate with VOIP Carrier support..?

[solutinfo]

Well;in fact beside our two local servers we have.we also have a dedicated server from the voip provider.

and when we call manually and directly from that dedicated server we don't have that pobleme.

did not undestand"Coordinate with VOIP Carrier support..?"


here is the CLI when this happened again the next morning.


2010-07-10 09:24:18 NOTICE[32737]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:18 NOTICE[32349]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:18 NOTICE[31648]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:18 NOTICE[31648]: cdr.c:443 ast_cdr_free: CDR on channel 'SIP/0007*001-b6f1e7f0' not posted
2010-07-10 09:24:18 NOTICE[31648]: cdr.c:445 ast_cdr_free: CDR on channel 'SIP/0007*001-b6f1e7f0' lacks end
2010-07-10 09:24:19 WARNING[29549]: chan_sip.c:11030 handle_response_invite: Strange... The other side of the bridge don't have udptl struct
2010-07-10 09:24:19 WARNING[29549]: chan_sip.c:11030 handle_response_invite: Strange... The other side of the bridge don't have udptl struct
2010-07-10 09:24:20 WARNING[29549]: chan_sip.c:11030 handle_response_invite: Strange... The other side of the bridge don't have udptl struct
2010-07-10 09:24:22 NOTICE[467]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:23 WARNING[29549]: chan_sip.c:11030 handle_response_invite: Strange... The other side of the bridge don't have udptl struct
2010-07-10 09:24:23 WARNING[29549]: chan_sip.c:11030 handle_response_invite: Strange... The other side of the bridge don't have udptl struct
2010-07-10 09:24:24 NOTICE[32402]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:24 NOTICE[30832]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:24 WARNING[29549]: chan_sip.c:11030 handle_response_invite: Strange... The other side of the bridge don't have udptl struct
2010-07-10 09:24:26 NOTICE[32407]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:26 NOTICE[32407]: cdr.c:443 ast_cdr_free: CDR on channel 'SIP/0007*001-b6decec0' not posted
2010-07-10 09:24:26 NOTICE[32407]: cdr.c:445 ast_cdr_free: CDR on channel 'SIP/0007*001-b6decec0' lacks end
2010-07-10 09:24:26 NOTICE[31735]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:27 WARNING[29549]: chan_sip.c:11030 handle_response_invite: Strange... The other side of the bridge don't have udptl struct
2010-07-10 09:24:27 NOTICE[32417]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:27 NOTICE[32417]: cdr.c:443 ast_cdr_free: CDR on channel 'SIP/0007*001-b6df4de8' not posted
2010-07-10 09:24:27 NOTICE[32417]: cdr.c:445 ast_cdr_free: CDR on channel 'SIP/0007*001-b6df4de8' lacks end
2010-07-10 09:24:28 WARNING[29549]: chan_sip.c:11030 handle_response_invite: Strange... The other side of the bridge don't have udptl struct
2010-07-10 09:24:30 NOTICE[31701]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:31 NOTICE[32424]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:31 WARNING[29549]: chan_sip.c:11030 handle_response_invite: Strange... The other side of the bridge don't have udptl struct
2010-07-10 09:24:31 NOTICE[748]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:32 NOTICE[852]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:32 NOTICE[30619]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:33 NOTICE[30745]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:34 NOTICE[532]: app_billing.c:842 billing_exec: Dial finished
2010-07-10 09:24:34 NOTICE[532]: cdr.c:443 ast_cdr_free: CDR on channel 'SIP/0007*001-b7143258' not posted
2010-07-10 09:24:34 NOTICE[532]: cdr.c:445 ast_cdr_free: CDR on channel 'SIP/0007*001-b7143258' lacks end
2010-07-10 09:24:35 WARNING[29549]: chan_sip.c:11030 handle_response_invite: Strange... The other side of the bridge don't have udptl struct
2010-07-10 09:24:36 NOTICE[635]: app_billing.c:842 billing_exec: Dial finished
sds-41*CLI> quit
[root@sds-41 ~]#
**********************
thank you

[solutinfo]

I personnally did the same experience again.directly to my voip provider;without going through my vicidial server.and the probleme still exists.

also to mention that we have 10 other clients making calls throughout the same voip provider server and they all have the same issue.


so this is to make it sure that this issue is not due to internal probleme.

may it be voip provider or ISP provider since they all have the same ISP.




thank you