kernel error in goautodial

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kernel error in goautodial

Postby striker » Mon Oct 11, 2010 9:06 am

hi

i am using the goautodial with digium card
VERSION: 2.4-284
BUILD: 101008-0349

in var log messages i am getting this error also i am getting the time sync error in all agents pc


kernel: wcte12xp 0000:11:08.0: Failed VPMADT032 reset. VPMADT032 is disabled.
Oct 11 19:32:04 go kernel: wcte12xp 0000:11:08.0: Failed to load the firmware.
Oct 11 19:32:04 go kernel: wcte12xp 0000:11:08.0: Failed VPMADT032 reset. VPMADT032 is disabled.
Oct 11 19:32:11 go kernel: wcte12xp 0000:11:08.0: Failed to load the firmware.
Oct 11 19:32:11 go kernel: wcte12xp 0000:11:08.0: Failed VPMADT032 reset. VPMADT032 is disabled.
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Postby williamconley » Mon Oct 11, 2010 8:00 pm

is the "digium card" indeed a "wcte12xp" or is it some other model? (knowing the model number of your card is handy).

what instructions did you follow (link?) to install the system?

What instructions did you follow to install the zap/dahdi drivers? (and did you attempt to install zap or dahdi, depending on your asterisk version which you did not mention ... i don't generally work with goautodial so i don't know if you have a choice of asterisk 1.2 or 1.4 or if you are forced to a specific version ...)
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asterisk 1.4

Postby striker » Tue Oct 12, 2010 1:21 am

i just download the goautodial latest 2.0 rc2
and as per the vicidialnow document i just pressed enter it have installed all automatically.
asterisk version is 1.4
digium card: TE121 single-span T1/E1/J1 card (PCI-Express)


steps followed to enable the card
1.dahdi_genconf
2.dahdi_cfg -vvvv
3.dahdi restart in cli

card gets enabled and conf files generated
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Postby gardo » Tue Oct 12, 2010 2:44 pm

As a side note, I'd recommend using the final 2.0 version of GoAutoDial. It'll give you an intuitive web GUI for the whole system. And not to mention a "new" agent interface.
http://goautodial.com
Empowering the next generation contact centers
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