Recording manuel calls

[solutinfo]

Hi everybody.
we're using vicidialnow 1.3 for outbound dialing with asterisk 1.2 With 2 servers (1 CORE 2 QUAND 4gig ram) for the vicidial and (1 CORE 2 QUAND 4gig ram 500gig Hdd
for Database.)with Eyebeam as a softphone with 10 seaters.
firefox as webrowser.
Connection to the Voip provider is an sip Trunk using the G729 codec ;
Below is our sip trung conf :
host=ourvoipprovider.
type=friend
context=from-trunk
username=our username
fromuser= our username
secret=our sercret
dtmfmode=rfc2833
qualify=600
disallow=all
allow=GSM
insecure=very
*****************************
all calls are recorded to my database server.
i have recording option set to "ALLCALLS"

It happens that some agents use manuel calls using EYEBEAM as a softphone.at that moment i can't get any recording going to my database server.
how can i automatically have all the calls taking manuelly getting recorded.without having all the time to click on the record option in EYEBEAM.

Thanks

[williamconley]

If your agents are not using Vicidial to make calls, Vicidial cannot record their calls.

But since your agents are using ASTERISK to make calls, you can create a dialplan that monitors these calls. Remember, though, that these recordings may be difficult to manage, as there will be no links in Vicidial to get to them.

I don't have time to show you an asterisk recording dialplan right now, but someone else may and there is A LOT of help on this topic if you use that cool google search engine. The function is Monitor (when asterisk monitors a call, it stores a recording file). But naming the file and locating it in a place where you can find it and listen to it ...

I highly recommend that you modify your dial plan to disable manual calls outside Vicidial. Require the agents to use a manual dial campaign within vicidial. Then your recordings will be automated and linked to leads in vicidial for easy perusal and you will also CAPTURE each number dialed as a lead and can have the agents put in detailed information regarding each lead. they can also then be re-dialed automatically based on disposition!

[mflorell]

in 2.4 you can set up a special call menu to record calls that are logged in ViciDial even if they are not placed through the agent interface.

[solutinfo]

Thanks a lot MATT.would like more details about how to do it.then i can upgrade my vicidial.

Thank you WILLIAM .will do that researsh .(Any wiki how to setup a manuel dial compagne? and how to modify dial plan to disable manual calls outside Vicidial.

thank you again

[mflorell]

After you upgrade, enable custom dialplan entries in the System Settings, then take a look at the defaultlog Call Menu. I would also suggest reading the comments in the agi-NVA_recording.agi code.

[solutinfo]

thank you MATT .Will try to do that later this week.