Manual Book for Predictive Dial/ACD component

[imam_mahmudi]

We would like to know, how does Goatuodial ACD process work for its predictive dial component?

Does GoAutoDial have a specific manual book that will explain the script and which file they use for the ACD process? We would like to make minor modifications for our call center of 50 seats. Thanks all for your help

[striker]

/usr/share/astguiclient/
is the directory were you find all the scripts used by vicidial
read all script you can get an idea which one is used for what.

[williamconley]

also:

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screen -list

will show you the RUNNING scripts (these are the decisionmakers). if you watch them, they will tell you what they are doing. you can also modify the keepalive script to invoke these screens in debug mode and even to slow them down a little while debugging. to get the name of the script running inside each screen, you can look at the keepalive script or check htop.

to WATCH a screen running

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screen -r XXXX

replace XXXX with the name of a screen

to EXIT without stopping the script
[ctrl-A][D] (as in hold control, press a, then press d)

to STOP a script so you can reload it in debug mode, WATCH it and while you are in it press [ctrl-c] (as in hold control and hit c). This will stop it, and the keepalive will start it back up with the new command line in under a minute.