recording location not found

[striker]

goautodial 2.0 CE| vicidial 2.2.1| no extra software |


recently i have chaged the recording file format from GSM to MP3 in the crontab entry

after this i am not able see the recording locations, either in the user stat(recording for this period ) or search lead only showing the recording id.

but the recordigns are in the MP3 directory.


is there any changes to be made after changing the file format.

[gardo]

What are your crontrab entries for the recording scripts?

[striker]

### recording mixing/compressing/ftping scripts
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --GSM


FYI

calls are getting recorded but with out the fulldetails like there is no date and time in the recorded file

[gardo]

That's weird. Changing the format from GSM to MP3 would not have made any changes to the URL link on the agents stats. The fact that you're not getting any details means something is missing. Corrupted database tables probably?

Running:

/usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl

should have at least created the URLs for the recorded calls in WAV format. Are you sure you have recordings enabled in your campaign settings?

What's the output of:

/usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --debugX

Make sure you have some recorded calls in:

/var/spool/asterisk/monitor

[striker]

hi

in monitorDONE the recorded calls are there but the format is different

1306256764-Local-58600051@default-f39b,1-in.gsm

the recording extension in campaign is 8310 also i tried 8309 same type of file i am getting

[mflorell]

What version of Asterisk are you using?

[striker]

asterisk -1.4.27.1

[mflorell]

And what version is set in your server settings?

[striker]

hi

its written as 1.4.27.1-vici

[mflorell]

Please post the 8309 and 8310 extensions as they appear in your extensions.conf and/or extensions-vicidial.conf files.

[striker]

sometimes i am getting recordings like this
audio-out-942.wav

; this is used for recording conference calls, the client app sends the filename
; value as a callerID recordings go to /var/spool/asterisk/monitor (WAV)
; Recording is limited to 1 hour, to make longer, just change the Wait,3600
exten => 8309,1,Answer
exten => 8309,2,Monitor(wav,${CALLERIDNAME})
exten => 8309,3,Wait,3600
exten => 8309,4,Hangup

; this is used for recording conference calls, the client app sends the filename
; value as a callerID recordings go to /var/spool/asterisk/monitor (GSM)
; Recording is limited to 1 hour, to make longer, just change the Wait,3600
exten => 8310,1,Answer
exten => 8310,2,Monitor(gsm,${CALLERIDNAME})
exten => 8310,3,Wait,3600
exten => 8310,4,Hangup

[mflorell]

Well, there's your problem.

You need to be using the 1.4 variables for these. This should be set automatically, but if you upgraded and didn't follow directions then this can happen.

[striker]

hi matt

thanks for pointing out the issue now its resolved


but this is a default goautodial ce.2.0 installation

how cum there is two entries for the the recording extensions in extension.conf and extension-vicidial.conf

what i posted earlier was took from the extension.conf and the there is another one in the extension-vicidail.conf .
after removing the 8309 and 8310 from extension.conf the recordings working fine.

[mflorell]

Correct, and if those extensions are in the default extensions.conf, then it was not set up properly from the ISO.

[gardo]

Default install of GoAutoDial doesn't have those entries in extensions.conf. They are in extensions-vicidial.conf.