Call Rejected: CONGESTION Cause: 19 - No answer from user

[sasukael]

Hi im posting again .....

i have this error Call Rejected: CONGESTION Cause: 19 - No answer from user (user alerted) everytime 2 to 4 agents are dialing at the same time ...but when only 1 agent is calling .... the call is successful ... no errors occuring ... it can dial through .. when the second agent enters the error occurs


do you any have ideas why is this happening?




here is my goautodial

Asterisk Version: 1.4.27.1-vici

BUILD: 100527-2211

GOautodial VERSION: 2.2.1-260



here is the asterisk flow:

[Nov 7 16:51:40] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-a531,2", "8600051|F") in new stack
[Nov 7 16:51:40] > Channel Local/8600051@default-a531,1 was answered.
[Nov 7 16:51:40] -- Executing [917733342736@default:1] AGI("Local/8600051@default-a531,1", "agi://127.0.0.1:4577/call_log") in new stack
[Nov 7 16:51:40] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 7 16:51:40] -- Executing [917733342736@default:2] Dial("Local/8600051@default-a531,1", "SIP/tagbinet/17733342736||tTor") in new stack
[Nov 7 16:51:40] -- Called tagbinet/17733342736
[Nov 7 16:51:40] -- SIP/tagbinet-00000013 is making progress passing it to Local/8600051@default-a531,1
[Nov 7 16:51:43] -- SIP/tagbinet-00000011 answered Local/8600052@default-bc88,1
[Nov 7 16:51:44] -- Got SIP response 480 "Temporarily Unavailable" back from 216.94.155.229
[Nov 7 16:51:44] -- SIP/tagbinet-00000013 is circuit-busy
[Nov 7 16:51:44] == Everyone is busy/congested at this time (1:0/1/0)
[Nov 7 16:51:44] -- Executing [917733342736@default:3] Hangup("Local/8600051@default-a531,1", "") in new stack
[Nov 7 16:51:44] == Spawn extension (default, 917733342736, 3) exited non-zero on 'Local/8600051@default-a531,1'
[Nov 7 16:51:44] -- Executing [h@default:1] DeadAGI("Local/8600051@default-a531,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----19-----CONGESTION----------") in new stack
[Nov 7 16:51:44] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Nov 7 16:51:44] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-a531,2'
[Nov 7 16:51:44] -- Executing [h@default:1] DeadAGI("Local/8600051@default-a531,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Nov 7 16:51:44] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Nov 7 16:51:44] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 7 16:51:53] == Parsing '/etc/asterisk/manager.conf': [Nov 7 16:51:53] Found
[Nov 7 16:51:53] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 7 16:51:57] == Parsing '/etc/asterisk/manager.conf': [Nov 7 16:51:57] Found
[Nov 7 16:51:57] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 7 16:51:57] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-033f,2", "8600051|F") in new stack
[Nov 7 16:51:57] > Channel Local/8600051@default-033f,1 was answered.
[Nov 7 16:51:57] -- Executing [919722395013@default:1] AGI("Local/8600051@default-033f,1", "agi://127.0.0.1:4577/call_log") in new stack
[Nov 7 16:51:57] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 7 16:51:57] -- Executing [919722395013@default:2] Dial("Local/8600051@default-033f,1", "SIP/tagbinet/19722395013||tTor") in new stack
[Nov 7 16:51:57] -- Called tagbinet/19722395013
[Nov 7 16:51:57] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 7 16:51:57] -- SIP/tagbinet-00000014 is making progress passing it to Local/8600051@default-033f,1
[Nov 7 16:52:01] -- Got SIP response 480 "Temporarily Unavailable" back from 216.94.155.229
[Nov 7 16:52:01] -- SIP/tagbinet-00000014 is circuit-busy
[Nov 7 16:52:01] == Everyone is busy/congested at this time (1:0/1/0)
[Nov 7 16:52:01] -- Executing [919722395013@default:3] Hangup("Local/8600051@default-033f,1", "") in new stack
[Nov 7 16:52:01] == Spawn extension (default, 919722395013, 3) exited non-zero on 'Local/8600051@default-033f,1'
[Nov 7 16:52:01] -- Executing [h@default:1] DeadAGI("Local/8600051@default-033f,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----19-----CONGESTION----------") in new stack
[Nov 7 16:52:01] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Nov 7 16:52:01] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-033f,2'
[Nov 7 16:52:01] -- Executing [h@default:1] DeadAGI("Local/8600051@default-033f,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Nov 7 16:52:01] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0






i really appreciate any help ..

[williamconley]

Got SIP response 480 "Temporarily Unavailable" back from 216.94.155.229

ask your VOIP provider why they are rejecting your calls. Perhaps you are trying to use more SIP channels than your account is alloted?

[sasukael]

what do you mean to use more SIP channels than your account is alloted ...?

[williamconley]

1) Telephone from the phone company that plugs into a wall: ONE line/channel
2) Cell phone from AT&T: TWO lines/channels (with conferencing, generally free!)
3) VOICE T1 from Verizon: 23 lines/channels (if dedicated to voice with no internet)
4) VOIP with an internet connection to ANY provider: your contract and internet bandwidth will limit your lines/channels. Your agreement with the provider may include anywhere from ONE to FIVE THOUSAND channels. Most providers will start you with somewhere between Two and Ten channels and will often include this in your "legals" during signup. If you are "allowed" two channels and you have two channels "live" and then ask for a third channel ... your rejection message could conceivably be "Temporarily Unavailable" or "Congestion" or one of several others.

[sasukael]

thank you so much for this information .....

and yes there were issues on our provider .. and ryt now our outbound campaign runs well .....



thank you so much for helping me ...