SOUND PROBLEM

[gmpb06]

Hi to all Experts,

I have a call center with 10 seats. Were using hosted goautodial as a dialer. Were having a problem like this, all is working fine except the agents cant hear the customer and sometimes customer's cant hear my agents and having a poor quality of sounds. We already add ports and whatsoever. Our headset is working fine because we use it on calling skype.

We have 1 mbps net connection and were located here in Philippines.

Thank you.

[sadikhov]

try to use STUN server in your eyebeam/xlite. i'm using stun.ekiga.net. hth

[gardo]

One-way audio is normally related to firewall/NAT issues. You need to check if your router has UPNP enabled and allows SIP or VoIP traffic.

For poor quality of calls since you're on a hosted system check the following:

1. Softphone codec
2. Agent workstation
3. Bandwidth consumption

The codec being used by the softphone should either be GSM or G729. These are bandwidth efficient codecs. You might also need to check the agents workstations to see if they're not overloaded. Meaning they're just running the necessary applications for dialing (Firefox, softphone, noted or etc). Softphones eat CPU resources. If the workstation is overloaded then call quality can suffer.

Lastly, check your bandwidth consumption. You might be eating all your 1 MBPS connection. Make sure your internet connectivity is just being used for dialing purposes. Browsing social media sites like Facebook, Google+ and Youtube and others will eat up all your bandwidth.