Inbound Campaigne issue

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

Inbound Campaigne issue

Postby albokos » Fri May 04, 2012 12:13 pm

Hi! everybody

This is my probleme. I have a box (vicidial 2.2.1-237 BUILD 100510-2015) running vicidialnow which is connect through a SIP trunk to an asterisk Box (Asterisk 1.4.44).

My Asterisk box act like a gatway as it has a TE110P PRI Card attached. my goal is to transfert inbound call coming into the aster box to vicidial so that agent could process them.

What i've done is to configure aster and the card (It works well), the telco send the 4 last digits of the number and i route this numbers to vici. i tired first with one of my phone connected to vici (extension 100) it works but when i try to send call to trunkinbound it just fails. I followed the manager manual to set up the inbound campaign. this is my trunkinbound context

Code: Select all
[trunkinbound]
exten => _X.,1,AGI(agi-DID_route.agi)
exten => s,1,Answer
exten => s,n,Goto(trunkinbound,_X.,1)

exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI---NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}


hereafter the context from asterisk box which send the call to Vici
Code: Select all
[marnis]
exten => 2376,1,Dial(SIP/T1GW|2376)
exten => 2376,2, Hangup


What do you think about this?

Thanks in advance
albokos
 
Posts: 143
Joined: Sat Sep 19, 2009 8:29 am

Re: Inbound Campaigne issue

Postby williamconley » Sat May 05, 2012 9:29 am

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600
____________________

Please post your carrier settings on your Vicidial server for the incoming call.

Please post asterisk CLI output from a failed inbound call.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 30 guests