vicidial.org

by **gmcust3** » Wed Sep 28, 2011 12:27 pm

I have a server around 8 months old.

For the past few days , every now and then my 20 agents log in but realtime shows No live Calls.

I checked screens and all are running !!!

by **gmcust3** » Wed Sep 28, 2011 12:40 pm

Once I reboot , it works...

by **gmcust3** » Wed Sep 28, 2011 3:50 pm

Checked Local Lan and Carrier Entry also , Looks Ok...

When I try a Manual call from SoftPhone and also from the agent portal, it connects !!!

I tried repairing DB also... But didn't make any difference !!

by **gmcust3** » Sun Oct 02, 2011 12:53 pm

Any advice why this can happens ?

by **crisfurtado** » Thu Oct 06, 2011 11:32 am

Have you tried to click on the "+view more" option that is on the left hand side below "Leads in Hopper"? I have a server with similar symptoms...I can only see the number of leads being dialed if I select the +view more option.

by **gmcust3** » Thu Oct 06, 2011 12:08 pm

Asterisk also doesn't show anything dialing !!!

by **crisfurtado** » Fri Oct 07, 2011 1:01 pm

Hmmm...thats strange! Maybe a backup and reinstall?

by **gmcust3** » Fri May 18, 2012 2:01 am

DELETE FROM vicidial_auto_calls where channel IS NULL

Once I run this Sql, All starts again.

But why calls are getting stucked and Status comes as XFER ?

by **gmcust3** » Fri May 25, 2012 6:59 am

Any suggestions ?

by **rrb555** » Fri May 25, 2012 8:42 am

check the leads that's causing this. I think this is a leads issue, wrong process of uploading leads. disable all leads and upload new ones.

let me know

by **gmcust3** » Fri May 25, 2012 2:22 pm

I am using the same method of lead uploading for the last 4 yrs !!

by **rrb555** » Fri May 25, 2012 2:27 pm

okay. I am just giving my opinion here.

vicidial.org

No Live Calls

No Live Calls

Re: No Live Calls

Re: No Live Calls

Re: No Live Calls

Re: No Live Calls

Re: No Live Calls

Who is online