Too less Inbound Call wrt o/b

[gmcust3]

I have 30 agents.

I make daily more than 6000-8000 o/b answered calls.

I get around 20-25 Inbound Calls daily.

Its NOT possible to dedicate One agent for Inbound.

Currently we use Xlite directly to config the Inbound so, when it rings, an agent hang up the O/b and picks up the Inbnd call.

Is there anyway , When an Inbound comes in , it INDICATES on the agent screen and whosover is Free can click on Grab Inbound and Speak to the Inbound Customer and then Continue with O/b calls ?

[mflorell]

Yes, View calls in Queue, Grab calls in queue are designed just for this purpose.

[gmcust3]

Queue, Grab calls in queue

Where to find that ?

I don't see that Option in agent screen

[mflorell]

Campaign Detail and User Group settings, in 2.2.0

[gmcust3]

not with VERSION: 2.0.5-173 ?

[mflorell]

no