After manual outgoing call, agent cannot Xfer anymore.
Posted: Wed Mar 03, 2010 2:01 pm
Hi,
I'm trying to solve an intriguing problem.
Using Version: 2.0.5-158 Build: 90115-0502
After a manual call, everything is ok, but next incoming call, he cannot transfer it any more.
This behavior only happens after a manual call. To fix, he needs to logoff and login again, so all works fine until next manual call.
Is this a known issue? Can you reproduce it? Any fix?
Thanks in advance.
Luc
I'm trying to solve an intriguing problem.
Using Version: 2.0.5-158 Build: 90115-0502
After a manual call, everything is ok, but next incoming call, he cannot transfer it any more.
This behavior only happens after a manual call. To fix, he needs to logoff and login again, so all works fine until next manual call.
Is this a known issue? Can you reproduce it? Any fix?
Thanks in advance.
Luc