vicidial.org

I have done some research on this as well as read several posts on the forums in regards but i would like to ask my self to clerify. Thanks

I run a 2 shift operation. Day shift and evening shift 10am - 4pm - 10pm.

I would like to call the appropriate locations (TIMEZONE) at the appropriate time. meaning i want the dialer to only call west coast in the evening east cost in the day etc.

is this best done by setting the call time in the campaign menu or by adding filters ?

and if its by filters does anyone have an example??

i was a bit unclear if setting the call time in the campaign would actually only dial the leads from the list with that time zone.

thanks in advance and please let me know if i did not explain this clearly.

Different clients do it in different ways, some will use a filter "gmt_offset_now IN('-8.00')", some will set state call times, and others will separate their lists by timezone as they load them. Whatever works best for you.

awesome thanks alot that answers my question