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SMS usingVNow
Posted:
Mon Mar 15, 2010 2:47 pmby gmcust3
I have a requirement where after speaking to the Customer over Inbound, I need to send sms to that customer.
All USA customer.
SMS can be paid and can sign up with some provider.
Any suggestion with whom and how to do it ?
Posted:
Tue Mar 16, 2010 1:51 pmby gmcust3
Noone ever tried it ?
Posted:
Tue Mar 16, 2010 2:13 pmby Trying
I will certainly be interested in a feature like this.
Posted:
Wed Mar 17, 2010 1:53 pmby gmcust3
Any Link on where and how to start with ?
1) Sign up for Paid SMS service for UK and USA ?
2) Integrate their code on agent screen ?
Posted:
Wed Mar 17, 2010 7:52 pmby gmcust3
http://www.twilio.com/pricing-signup
Anyone tried this ?
They provide API also !!
Posted:
Thu Mar 18, 2010 5:19 amby gmcust3
Posted:
Sat Apr 10, 2010 2:42 amby oshonubi
Hi,
There are various ways to do sms on Vicidial. You can get an sms application and integrate with a provider's API and do webform link to it. php2sms is an application you can investigate on and see how you can place the API of your provider in it.
Hope this help
Nice day
Posted:
Sat Apr 10, 2010 6:28 amby Trying
I think this will be an excellent feature. Will anyone be willing to contribute? Then it will maybe be an option for a bounty? Another great feature will be the ability to automatically send emails. For example the agent makes a sale and Vicidial automatically emails a standard document to the client with the client's title, initials and surname included in the document. Also, when it is not a sale and the client requests more information the agent can send it from the agent screen.
Posted:
Sat Apr 10, 2010 9:17 amby oshonubi
Hi Trying,
From all indication, you are looking at making your call centre to be a contact centre which is no big challenge. One of the agregration points is a CRM application. I have deployed such a solution ( not yet in production) based on SugarCRM. With SugarCRM, you have all the functionalities via the module. There are two major strategies, one to let your Vicidial integrate with SugarCRM and also to let your SugarCRM do SMS. On the SugarCRM platform, you can have e-mails, chat and SMS to make your call centre a contact centre. SugarCRM presents good modules for asterisk connection which by extension means vicidial integration on telephony platform then the SMS modules do the job for SMS. For chatting, you can have some chat modules.
Give it a shot, you may like it. Please let me know if there are other ways I can help.
Have a good time.