vicidial.org

Good morning to all
we have a B2B office with 20 Account executives, they each average about 180 calls per day on a 6 hour shift. we would like to increase this to about 250 call per day per agent... We have a Vicidial set up for a B2C project we run during the night time.. the catch here is the following as you guys might understand cost is always an issues.. our current day team is running on a fix telcom budget and we cannot increase it...
We have sign a contract with a SIP/Voip provider by the name of Aptela.com
wonderful service ..but is set up as we get individual account and not a sip trunk. I would like to know how i can use this provider,(since under contract) to feed our Vicidial so our agents can increase their call attempts.
My biggest reason is that we are on a unlimited minutes per user for 25usd per month.. my agent will never go over the contract max of 15,000 minutes per user per month, since this is a business to business process. but the vici will definitive increase our productivity.. any suggestions...
Right now.. each agent is using a sotfphone from counterpath. with a sip account setting provider by our SIP provider.. each agent can receive incoming calls to his extension and i would like ot keep it that way.. HELP please.
Albin
Grupo Opus Gamma
aortiz@opusgamma.com

I was talking to a few experts on the mater and is called a custom dialplan.
Can this me moved to the support forums please

You can create seperate campaign for each agent with a unique prefix. Then every agent can dial number separately from their own SIP account.

I think your provider will not allow simultaneous calls at a time from one sip account.

okey so we can run multiple campaigns at time correct.. and have the dialer work on a 1:1 ration..
is there a limit to the number of campaigns we can have running simultaneous?

Have you used dialer/vicidial on your aptela accounts before?

no this is my first attempt.. we have never use any dialer with aptela.b ut not be different Thant any other provider... or i am wrong?
All i ma really looking for is to increase the amounts of call and reduce the wait time from my agents. .they are just milking the clock.. making about 12 call per hour. and average talk time of 15-20 minutes on a 6 hour shift.
My dialer is currently set up with a voip provider for a different project.. so i just copy and pasted the carrier ifno and change the things that applied to my aptela account, and create a new campaign just for one agent. .totest it out..but now i get a error
sorry they are no available sessions.

let me give a littel back ground on the system

Version: 2.0.5
DB Schema Version: 1135
Auto User-add Value: 185
Install Date: 2009-04-19
Use Non-Latin: HELP
Webroot Writable: HELP
VICIDIAL Agent Disable Display: HELP
Allow SIPSAK Messages: HELP
Admin Home URL: HELP
Enable Agent Transfer Logfile: HELP
Timeclock End Of Day: HELP
Timeclock Last Auto Logout: 2010-03-16
QC Last Pull Time: 2009-04-19 22:42:08
Agent Screen Header Date Format: HELP
Agent Screen Customer Date Format: HELP
Agent Screen Customer Phone Format: HELP
Agent API Active: HELP
QC Features Active: HELP
Outbound Auto-Dial Active: HELP
Max FILL Calls per Second: HELP
Enable QueueMetrics Logging: HELP
QueueMetrics Server IP: HELP
QueueMetrics DB Name: HELP
QueueMetrics DB Login: HELP
QueueMetrics DB Password: HELP
QueueMetrics URL: HELP
QueueMetrics Log ID: HELP
QueueMetrics EnterQueue Prepend: HELP
Enable Vtiger Integration: HELP Click here to Synchronize users with Vtiger
Vtiger DB Server IP: HELP
Vtiger DB Name: HELP
Vtiger DB Login: HELP
Vtiger DB Password: HELP
Vtiger URL: HELP

Campaign ID: 006 HELP
Campaign Name: HELP
Campaign Description: HELP
Campaign Change Date: 2010-03-22 16:33:50 HELP
Campaign Login Date: 2010-03-22 16:00:36 HELP
Active: HELP
Park Extension: - Filename: HELP
Web Form: HELP
Web Form Target: HELP
Allow Closers: HELP
Allow Inbound and Blended: HELP
Dial Status 1: NEW - New Lead REMOVE
Add A Dial Status: HELP
List Order: HELP
List Mix: HELP
Lead Filter: HELP
Hopper Level: HELP
Force Reset of Hopper: HELP
Dial Method: HELP
Auto Dial Level: (0 = off) HELP ADAPT OVERRIDE
Available Only Tally: HELP
Drop Percentage Limit: % HELP
Maximum Adapt Dial Level: number only HELP
Latest Server Time: 4 digits only HELP
Adapt Intensity Modifier: HELP
Dial Level Difference Target: HELP
Concurrent Transfers: HELP
Queue Priority: HELP
Auto Alt-Number Dialing: HELP
Next Agent Call: HELP
Local Call Time: HELP
Dial Timeout: in seconds HELP
Dial Prefix: for 91NXXNXXXXXX value would be 9, for no dial prefix use X HELP
Omit Phone Code: HELP
Campaign CallerID: HELP
Campaign VDAD exten: HELP
Campaign Rec exten: HELP
Campaign Recording: HELP
Campaign Rec Filename: HELP
Recording Delay: in seconds HELP
Script: HELP
Get Call Launch: HELP
Answering Machine Message: HELP
AMD Send to VM exten: HELP
CPD AMD Action: HELP
Transfer-Conf DTMF 1: HELP
Transfer-Conf Number 1: HELP
Transfer-Conf DTMF 2: HELP
Transfer-Conf Number 2: HELP
Alt Number Dialing: HELP
Scheduled Callbacks: HELP
Drop Call Seconds: HELP
Drop Action: HELP
Safe Harbor Exten: HELP
Voicemail: HELP
Drop Transfer Group: HELP
Wrap Up Seconds: HELP
Wrap Up Message: HELP
Use Internal DNC List: HELP
Use Campaign DNC List: HELP
Agent Pause Codes Active: HELP
Campaign Stats Refresh: HELP
Disable Alter Customer Data: HELP
Disable Alter Customer Phone: HELP
Allow No-Hopper-Leads Logins: HELP
Agent Display Queue Count: HELP
Manual Dial List ID: HELP
Manual Dial Filter: HELP
Agent Screen Clipboard Copy: HELP
Agent Screen Extended Alt Dial: HELP
3-Way Call Outbound CallerID: HELP
3-Way Call Dial Prefix: HELP
Group Alias Allowed: HELP
Default Transfer Group: HELP
Allowed Transfer Groups:
HELP AGENTDIRECT - Single Agent Direct Queue

LISTS WITHIN THIS CAMPAIGN: HELP
LIST ID LIST NAME DESCRIPTION LEADS COUNT ACTIVE LAST CALL DATE MODIFY
169 owen new batch 19851 N 2010-01-26 22:11:29 MODIFY
173 USD Leads A 25K business directory 25002 Y 2010-03-22 15:59:13 MODIFY

PHONE LISTINGS:
EXTEN PROTO SERVER DIAL PLAN STATUS NAME VMAIL LINKS
201 SIP 172.20.100.47 201 201 ACTIVE 0 0 MODIFY | STATS
202 SIP 172.20.100.47 202 202 ACTIVE 0 0 MODIFY | STATS
203 SIP 172.20.100.47 203 203 ACTIVE 0 0 MODIFY | STATS
204 SIP 172.20.100.47 204 204 ACTIVE 0 0 MODIFY | STATS
205 SIP 172.20.100.47 205 205 ACTIVE 0 0 MODIFY | STATS
206 SIP 10.0.0.7 206 206 ACTIVE 0 0 MODIFY | STATS
207 SIP 172.20.100.47 207 207 ACTIVE 0 0 MODIFY | STATS
208 SIP 172.20.100.47 208 208 ACTIVE 0 0 MODIFY | STATS
209 SIP 172.20.100.47 209 209 ACTIVE 0 0 MODIFY | STATS
210 SIP 172.20.100.47 210 210 ACTIVE 0 0 MODIFY | STATS
211 SIP 172.20.100.47 211 211 ACTIVE 0 0 MODIFY | STATS
212 SIP 172.20.100.47 212 212 ACTIVE 0 0 MODIFY | STATS
213 SIP 172.20.100.47 213 213 ACTIVE 0 0 MODIFY | STATS
214 SIP 172.20.100.47 214 214 ACTIVE 0 0 MODIFY | STATS
215 SIP 172.20.100.47 215 215 ACTIVE 0 0 MODIFY | STATS
216 SIP 172.20.100.47 216 216 ACTIVE 0 0 MODIFY | STATS
217 SIP 172.20.100.47 217 217 ACTIVE 0 0 MODIFY | STATS
218 SIP 172.20.100.47 218 218 ACTIVE 0 0 MODIFY | STATS
219 SIP 172.20.100.47 219 219 ACTIVE 0 0 MODIFY | STATS
220 SIP 172.20.100.47 220 220 ACTIVE 0 0 MODIFY | STATS
250 SIP 172.20.100.47 250 250 ACTIVE 0 0 MODIFY | STATS
251 SIP 172.20.100.47 251 251 ACTIVE MonitorAgent 0 0 MODIFY | STATS
gs102 SIP 172.20.100.47 102 102 ADMIN Test Admin Phone 0 0 MODIFY | STATS

sorry blank info here let me re do it

Sorry, there are no available sessions
Login:
Password:
Campaign:
it appears that thier something wrong with my database.. how do i fix errors.. cuz prior ot my changes today\y i have only done one thing change my vici ip address from 172.100.40.1 to 10,0,0,7

did you run server_ip update script?

each time you modify the server's ip address you must run the admin server ip update script located in /usr/share/astguiclient.

it is run by:

Code: Select all

cd /usr/share/astguiclient
./ADMIN_update_server_ip.pl


you will then supply the old and new server ip addresses (it generally has the correct entries already). this will change the server IP address everywhere in the system. if you have made some changes manually, you may need to supply the correct values to the script to get it to properly change ALL the ip addresses. if you have changed the IP address more than once, you may wish to run it multiple times (one time for each "old" ip address) to be safe.

after running the script, reboot.