vicidial.org

Posted: **Tue Mar 30, 2010 12:47 pm**

hello.

one of our agents encountered ERI status and we can't find the lead recordings. any possible solution?? please........... thanks...

Posted: **Tue Mar 30, 2010 1:02 pm**

ERI means an agent was on a live call when their browser lost connection to the web server or they closed thwir browser in the middle of a call.

Posted: **Tue Mar 30, 2010 1:37 pm**

mflorell wrote:ERI means an agent was on a live call when their browser lost connection to the web server or they closed thwir browser in the middle of a call.

Hi Matt,

We are at a similar predicament. If a lead status was ERI, does that mean that we will have no recording of the live call as this designed this way?

Posted: **Tue Mar 30, 2010 9:45 pm**

There very well may be a recording, but depending on when the agent closed their browser you may have to go searching for the file.

vicidial.org

ERI status and missing recordings.

ERI status and missing recordings.