VicidialNow 1.3 and Call waiting
Posted: Wed Apr 28, 2010 9:27 amHow can an agent knows how many calls waiting in the line from the interface? I can't see any labels that shows it.
vicidial.org
VICIDIAL astGUIclient discussion forum
http://forum.eflo.net/VICIDIALforum/
VicidialNow 1.3 and Call waiting
http://forum.eflo.net/VICIDIALforum/viewtopic.php?f=7&t=11231
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Posted: Wed Apr 28, 2010 9:27 amthanks
Posted: Wed Apr 28, 2010 10:37 amthis is found from admin vicidial
Posted: Wed Apr 28, 2010 11:11 amThat's not right. Queue Call Display is deactivated in vici 1.3.
To enable this feature you need to upgrade astgui to version 2.2. There is a straightforward howto on http://www.vicidialnow.org.
After upgrading to 2.2 you can define this under Campaign>your_camp>detail view> and there you find NEW options like Agent Display Queue Count ... etc.
Check it out.
To enable this feature you need to upgrade astgui to version 2.2. There is a straightforward howto on http://www.vicidialnow.org.
After upgrading to 2.2 you can define this under Campaign>your_camp>detail view> and there you find NEW options like Agent Display Queue Count ... etc.
Check it out.
Posted: Wed Apr 28, 2010 11:55 amI see... let me try that.