vicidial.org

Hi

I Have already setup a DID number and connected with our VICI server, now were trying to separate things in our System, how can this be done if ever i call our tollfree number and IVR would do the math.

Press 1 - for Billing
Press 2 - for Repair (route to other number)
Press 3 - Complaints
Press 4 - Customer Service

Im quite a newbie here anybody could help?



Vicidialnow
Asterisk 1.2.30.2
VERSION: 2.0.5-173
BUILD: 90320-0424

Tutorials in the ViciDial Manager Manual cover this...

Is it available with the Old Manual, I check the file and there is no tutorial about configuring IVR in the old manual.

Nope, this is in the 2.2.0 manual.

Ok i will let my boss buy the Manual version 2.2

Thanks Matt, IVR is now working but i have a problem on how to dial or route a different number when i press 2 for repair. which is a number not a campaign for in group.

I am not sure what you mean. Please explain in more detail.

I have this setup

Press 1 - for Billing (IN-GROUP)
Press 2 - for Repair (Phone Number)
Press 3 - Complaints (IN-GROUP)
Press 4 - Customer Service (IN-GROUP)

Can this be done? all 1,3,4 are ok my problem is how to trigger the system to dial a particular number when pressing 2 in IVR.

You use the Route: EXTENSION and put the dialplan number (9 + 1 + number or whatever you have to dial to get out) then the context, which is usually "default"

ill try im not sure what do you mean. can you add the line script? Thanks

is this correct?

i tried it and it works and dial the number


exten => 2,1,Answer,
exten => 2,n,Dial(sip/${EXTEN:1}2127775678@myprovider.net,55,tTor)
exten => 3,n,Hangup

myprovider.net is my carrier.

no, you add Dialplan Number: "917275551212" and context: "default" to a Call Menu option entry line with a route of EXTENSION

Hi Matt, I'm not sure how to do this. Where do i add the Dial PLan Number, -this is the number which will be routed to. And also where do i see Call Menu Option Entry.?? I'm quite newbie here. THanks for the help.

Have you gone through the tutorials in the manager manual yet?

O i see, i need to update my VICI since it does not have a Call Menu option. Im using the Old 2.0.5-173. Is there will be no problem if i update the asguiclient? and also how to update using svn with asguiclient. Are my database be affected?

You need to download the 2.2.1 release and read the entire first section of the UPGRADE document.

Yes, the database needs to be updated, instructions are in the UPGRADE document.