Campaign Recording Filename with wrong hour
Posted: Tue May 25, 2010 11:32 amHello,
Why the date/time of the recording filename is very different of the original call date in some cases?
Example:
In the lead record modification the DATE/TIME column show: 2010-05-24 19:04:44 , Lead_ID: 334411, filename:MyCampaign_20100524-230443_1234567890_1038
As you can see there are 4 hours of difference in the recording file name and the real call time.
In the campaign rec name I have: CAMPAIGN_FULLDATE_CUSTPHONE_AGENT
Thank you in advance.
Why the date/time of the recording filename is very different of the original call date in some cases?
Example:
In the lead record modification the DATE/TIME column show: 2010-05-24 19:04:44 , Lead_ID: 334411, filename:MyCampaign_20100524-230443_1234567890_1038
As you can see there are 4 hours of difference in the recording file name and the real call time.
In the campaign rec name I have: CAMPAIGN_FULLDATE_CUSTPHONE_AGENT
Thank you in advance.