NEW Leads are showing a count >0 and a user of VDAD

[Cary]

We are using VicidialNow 1.2.
I have looked through the database and it seem that a few leads have had a call count as high as 18 but have no record in the call_log and are still show a status of NEW.

This goes all the way back to just after the system was installed over a year ago but was not enough to raise an issue till now (usually < 20 leads).

I have a campaign with 30,000 leads 3,000 of which claim to be NEW but have call count varying from 1 to 18 all with user VDAD and none with any match in the call_log table.

Are there any known conditions under which a lead would be marked as called but not yet actually dialled?

Could this be caused by emptying the hopper or the vicidial_auto_calls table?

We have worked around this issue by setting the list to NEW only or by using sort on DOWN COUNT but we would like to know the root cause so that it can be addressed.

Thanks.

[mflorell]

Asterisk CLI output?

Is your dialplan catching the numbers that you are dialing? Because what you describe tells me that it isn't.

[williamconley]

when you post, please post your entire configuration including (but not limited to) your installation method, vicidial version and build, asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

if a number is dialed that has no dial plan entry, asterisk (and the logs) will ignore it. but vicidial will increment the "attempts" at dialing it.

[Cary]

VicidialNow 1.2 from IOS
VERSION: 2.0.5-173
BUILD: 90320-0424

Dial Plan in question

exten => _876X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _876X.,n,Dial(Sip/1${EXTEN:3}@192.168.1.113,40,to)
exten => _876X.,n,Hangup()

Clustered with 2 or Diallers and a Database Server | No Digium/Sangoma Hardware | No Extra Software After Installation

The dial plan above is common to all 3 Diallers.

Please let me know if you need any more information.
As far as I can tell all the calls dial out and log correctly except of those questionably flagged as new.

Thanks

[williamconley]

sample set of the numbers that "failed" (last 4 change to XXXX)

sample set of the numbers that succeeded

include "dial code" (or statement that dial code is omitted in campaign)

dial prefix in campaign (if any)

list ID for each

campaign ID for each List

(you asked!)