vicidial.org

are the following true?

wait_epoch-pause_epoch = pause_sec
talk_epoch-wait_epoch = wait sec
dispo_epoch - talk_epoch = talk_sec

if they are all true, what will be the possible reasons why there are entries in the table wherein it does not hold true?

is it safe to assume that the stages of the call will be

queue => talk => dispo ?

or

queue => talk => dead (if any) => dispo?

there are entries in my database wherein dead_epoch is less than dispo_epoch.


btw, what is dead_sec?


----------------

vicidialnow 1.3
upgraded to 2.2 SVN
VERSION: 2.2.1-237
BUILD: 100510-2015
quad-core 2.4 xeon
4GB RAM
500 GB drive

anyone?

We've been over this a few times. And a lot of changes were made in 2.2.1 to make it more accurate, but I'm not really sure of everything you are asking, please rephrase separate questions in more detail.


Also, are these entries in your crontab:

33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --last-24hours

fresh sample snippet form the database.

+---------------------+-------------+-----------+------------+----------+------------+----------+-------------+-----------+--------+----------+------------+----------+
| event_time | pause_epoch | pause_sec | wait_epoch | wait_sec | talk_epoch | talk_sec | dispo_epoch | dispo_sec | status | comments | dead_epoch | dead_sec |
+---------------------+-------------+-----------+------------+----------+------------+----------+-------------+-----------+--------+----------+------------+----------+
| 2010-06-29 02:22:40 | 1277792560 | 9 | 1277792569 | 3 | 1277792572 | 18 | 1277792583 | 5 | MISC | MANUAL | NULL | 0 |
| 2010-06-29 02:23:08 | 1277792588 | 645 | 1277793233 | 3 | 1277793236 | 26 | 1277793251 | 5 | MISC | MANUAL | NULL | 0 |
| 2010-06-29 02:34:16 | 1277793256 | 85 | 1277793341 | 2 | 1277793343 | 128 | 1277793408 | 4 | MISC | MANUAL | NULL | 0 |
| 2010-06-29 02:36:52 | 1277793412 | 36 | 1277793448 | 4 | 1277793452 | 78 | 1277793493 | 3 | MISC | MANUAL | NULL | 0 |
| 2010-06-29 02:38:16 | 1277793496 | 34 | 1277793530 | 3 | 1277793533 | 35 | 1277793552 | 3 | MISC | MANUAL | NULL | 0 |
+---------------------+-------------+-----------+------------+----------+------------+----------+-------------+-----------+--------+----------+------------+----------+

the 3rd, 4th, and 5th rows should have values just in the area of half of that.

wait_sec should have been zero since there are no waiting calls. I'm thinking it becomes the time it takes for the call to connect for a manual call.

3rd and 4th I used the the park call button.

1st, 2nd, and 5th, are straight manual calls.


33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl <-- on cron


50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --last-24hours <-- not on cron, added now

The vicidial_agent_log shows agent activity, not based upon the call, so it will not show the wait_sec of the customer, it shows the wait_sec of the agent.

Park call time is not logged.