vicidial.org

Hello Guru,

I am only experienced with vicidialnow for outbound calls using voip account. But now the call center needs 10 analog phone lines (local for inbound campaign) to integrate with Vicidialnow server for the purpose we would like to have full recordings incoming calls.

Could you help us guide what do we need to achieve our goals.

Our server specs:

Core 2 Quad
4gig RAM
Asus Motherboard
500gig HDD
Vicidialnow CE 1.3 installed
We are using ZTdummy for our outbound calls

Our center consist of 10 seaters only.

Hope you can guide me I am not much good with vicidialnow.

Thanks
Enavaro

First you would need a PSTN hardware that will handle your 10 analog phone lines. You can check this out:

http://sangoma.com/products/hardware_products/analog_telephony/a200.html

Sangoma cards are our choice of hardware. VicidialNOW has out of the box driver support for Sangoma telephony cards. All you need to do is configure them (instructions available on Sangoma wiki).