vicidial.org

Hi All,

I have successfully deployed the system and have successfully transfered the call to agent.

I would like to know that how can I transfer the call back to the main menu ( or to the extension from where the IVR system ask the user to press any number for agent).

For reference my extensions.conf looks like

[trunkinbound]
exten => s, 1, Answer ; I would like to route the call here from agent when agent dial any number or by pressing any button
exten => s, n, AGI(someScript.agi)
exten => s, 3, Hangup

exten => 2345, 1, Answer
exten => 2345, n, AGI(agi-DID_route.agi)
exten => 2345, 3, Hangup

My someScript.agi let the user to go through the menu and if he/she like then they can talk to the agent by pressing the particular number. On pressing that particular number I set the extension to 2345 and the call gets transfered to the agent.

Now, I would like to send the call to from agent to the default extension so that the caller can hear the menu again.

I had read the agent/admin manual but did not come up with any solution. I also read something about 'transfer' and tried to transfer as well but got no result.

Thanks for your time and solution in advance.

Regards

admin.php version and build?

VERSION: 2.0.5-174
BUILD: 90522-0506

With that version you will have to hard-code something in the dialplan. Just set some exten in the dialplan(default context) to point where you want it to go, and have the agent do a transfer to that exten using the "Transfer conf" frame and the "number to dial" field.

You mean, I have to add another extension in my extensions.conf and transfer the call to the newly added extension number from agent interface?

That's one simple way to do what you want.

At the moment the system is not available to me to test but I think I had tried something similar to that but to no avail.

Will test and post the result.

Thank you!

It worked.

Actually, I was writing the new extension in the [trunckinbound] previously.
After writing the new extension in [default] context it worked.

Thanks for your (prompt) help.

Another quick question (if you don't mind)

Is it possible to transfer the call from agent to the [trunkInbound] context?
Actually, I have to replicate the logic in the [default] context.