Calls not received at Agents end

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Calls not received at Agents end

Postby mudasir » Sat Jul 03, 2010 8:45 am

Hi,

I have setup VicidialNow, it is working great for my inbound setup, but now i am setting it up for my outbound also, but the issue i am facing is that agents are not able to receive any call.
Asterisk CLI is showing that calls are being made and are being transferred, vicidial reports show that 3 calls are ringing, but agents are not receiving any calls.
Image

Can any one point out what could be the exact reason for this.

Looking for a positive reply.
Kind Regards
Mudasir Mirza
mudasir
 
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Postby omarrodriguezt » Thu Jul 08, 2010 9:11 am

Make sure that the agents select the blended option when they login in the campaign.

This option will allow then to receive inbound/outbound calls.
omarrodriguezt
 
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