Calls not received at Agents end
Posted: Sat Jul 03, 2010 8:45 amHi,
I have setup VicidialNow, it is working great for my inbound setup, but now i am setting it up for my outbound also, but the issue i am facing is that agents are not able to receive any call.
Asterisk CLI is showing that calls are being made and are being transferred, vicidial reports show that 3 calls are ringing, but agents are not receiving any calls.
Can any one point out what could be the exact reason for this.
Looking for a positive reply.
I have setup VicidialNow, it is working great for my inbound setup, but now i am setting it up for my outbound also, but the issue i am facing is that agents are not able to receive any call.
Asterisk CLI is showing that calls are being made and are being transferred, vicidial reports show that 3 calls are ringing, but agents are not receiving any calls.
Can any one point out what could be the exact reason for this.
Looking for a positive reply.