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Critical Issue

PostPosted: Wed Jul 07, 2010 3:56 pm
by victrajkumar
I'm getting this msg in vicidialnow agent screen

" The online users count exceeds the license's permission. You need to purchase or upgrade your license "

can anybody tell me the solution for this issue
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Thanks :(

PostPosted: Wed Jul 07, 2010 8:39 pm
by mflorell
That is not a vicidial notice.

How did you install ViciDial?

admin.php version and build?

PostPosted: Thu Jul 08, 2010 6:55 am
by victrajkumar
Vicidialnow 1.3

VERSION: 2.0.5-174
BUILD: 90522-0506

Now we are dialing 20agents with g729 codec, if i go more than 20 agents, i'm getting the msg. And that agents going to pause mode.

I have screenshot also, if u give ur email id, i'll mail it to u.

Thanks for replying me...

PostPosted: Thu Jul 08, 2010 7:33 am
by mflorell
How did you install your G729 codec?