vicidial.org

I have installed Vicidial with the following version details:

OS: Ubuntu 8.04
astguiclient 2.0.5.1rc1
asterisk 1.4.21.2

My problem is that, though an agent is already logged in and is currently on call, the entry/leave sound keeps on playing. Both the agent and the client hear the very annoying sound. The server is already running for a year now, and we encountered this problem just 3 days ago up to now.

The temporary remedy was to disable the entry/leave sound by editing extensions.conf (placing q on meetme dialplan), the agent no longer hears the sound, as well as the client.

Please help me in fixing this. Thanks.

Asterisk CLI output when this happens?

Does this happen even with only one agent logged in?

Yes, it happens even only one agent is logged in.

CLI output seems to be normal except for the following notices:

rtp.c Comfort noise support incomplete in Asterisk (RFC 3389). Please turn off on client if possible. Client IP: xx.xx.xxx.xx

Thanks.

P.S. I am sorry for the double post. [/code]

What agent phone are you using?

Have you tried disabling comfort noise?

Yes.

Even when using hard phones, we can still hear the annoying sound.