vicidial.org

Posted: **Tue Sep 14, 2010 7:00 pm**

I have openpbx setup just fine on the install with the trunk and routes working fine. I am trying to setup an outbound campaign in vicidial now and am having a lot of trouble getting it to work..

Vicidial VERSION: 2.0.5-173
BUILD: 90320-0424
Asterisk 1.4.30-rc3

CLI:

Connected to Asterisk 1.4.30-rc3 currently running on pbx (pid = 24867)
Verbosity is at least 3
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing [8600051@default:1] MeetMe("SIP/102-00000006", "8600051") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- <SIP/102-00000006> Playing 'conf-onlyperson' (language 'en')
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
pbx*CLI>

Carrier setup:

host=64.136.174.30
type=friend
disallow=all
allow=ulaw&g729
dtmfmode=rfc2833
insecure=very

Global String: SIPtrunk = SIP/voipinnovations

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${SIPtrunk}/${EXTEN:1},,o)
exten => _91NXXNXXXXXX,3,Hangup

My campaign is set to prefix 9, I have opened up iptables, and tried tons of things...

screen -list
There are screens on:
25004.ASTVDremote (Detached)
24987.ASTsend (Detached)
24990.ASTlisten (Detached)
24993.ASTVDauto (Detached)
24984.ASTupdate (Detached)
4526.ASTfastlog (Detached)
4524.ASTVDadapt (Detached)
7 Sockets in /var/run/screen/S-root.

loop counter: |5758403|
TIME DEBUG: -5|-5|0| GMT: 04:59
2010-09-14 23:59:45|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2010-09-14 23:59:45|LIVE AGENTS LOGGED IN: 20 ACTIVE CALLS: 0|
2010-09-14 23:59:45|TESTING 127.0.0.1: agents: 20 dial_level: 0|
2010-09-14 23:59:45|TESTING 127.0.0.1: Calls to place: 0 (0 - 0) 0 |
2010-09-14 23:59:45|CAMPAIGN DIFFERENTIAL: 41 40 (40 - 0)|
2010-09-14 23:59:45|LOCAL TRUNK SHORTAGE: 0|0 (0 - 23)|
2010-09-14 23:59:45|TESTING 127.0.0.1: MANUAL DIAL CAMPAIGN, NO DIALING|
TIME DEBUG: -5|-5|0| GMT: 04:59
2010-09-14 23:59:45|| lagged call vla agent PAUSED 0E0|20100914235915|20100914235935|20100914235945||
2010-09-14 23:59:45|| lagged call vac agent DELETED 0E0|2010-09-14 23:57:45||
2010-09-14 23:59:45|| logindate UPDATED 1|'TESTING'||

Please help, thanks!

Posted: **Wed Sep 15, 2010 1:22 pm**

Your CLI doesn't show an outbound call being attempted.

I'd check if you have leads dialable and in the hopper for the campaign you're logged into.

Login as the agent and attempt a manual dial while watching CLI output.

Posted: **Wed Sep 15, 2010 4:41 pm**

did you install with vicidialnow .iso? if so, then your other post is the doublepost and this is the right place for your question).

when you post, please post your entire configuration including (but not limited to) your installation method and OS with kernel or version, vicidial version and build, asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

Posted: **Wed Sep 15, 2010 6:38 pm**

Yeah I finally figured out what the problem was after some sleep. The calls were not being attempted. Thanks. I have been having trouble with the background() command not playing the audio i give it but I suppose that isnt a vicidial issue.

vicidial.org

Outbound Calls not working or showing up in asterisk

Outbound Calls not working or showing up in asterisk