Page 1 of 1
ALT Auto Dialing
Posted:
Wed Oct 27, 2010 4:39 pmby callcrazy
I have a campaign setup and a list with 1 lead.
The lead has 2 phone numbers on it.
The primary phone dials, however it doesn't seem to dial the ALT number if no one answers.
In campaign settings I have:
Dial Status - NA on the list.
Dial Method - RATIO
Auto Dial Level - 1
Available Only Tally - Y
Auto Alt-Number Dialing - ALT_ONLY
In Campaigns - Auto-Alt Dial - <campaign>
I have the NA status on this list along with the others AA A B N NA DC.
The hopper is running every minute from cron and this seems to be working.
Is there something I'm missing setting wise? Is there a script that is running to trigger the additional dial?
Thanks!
Posted:
Wed Oct 27, 2010 10:37 pmby mflorell
What Auto-Alt-Dial statuses are active for this campaign?
Posted:
Thu Oct 28, 2010 6:48 amby callcrazy
In Campaigns - Auto-Alt Dial - <campaign>
I have AA A B N NA DC.
Posted:
Thu Oct 28, 2010 7:41 amby mflorell
We have made a few changes and bug fixes since 2.2.1, but as described it should be working. I would suggest upgrading to SVN/trunk and then posting FastAGI_log logfile output as well as vdautodial logfile output if this still doesn't work for you.
Posted:
Thu Oct 28, 2010 9:29 amby callcrazy
For anyone experiencing this issue I fixed the problem.
My ALT number was on the DNC list
HAHA
mflorell: I'm still getting the hang of where everything is being logged to and your fast_log was what I needed to find out the DNC issue. Thanks!
Re: ALT Auto Dialing
Posted:
Wed Jan 23, 2013 2:29 pmby callcrazy
Just googled an issue and was brought here to see that I had the answer >2 years ago but forgot!
Re: ALT Auto Dialing
Posted:
Fri Jan 29, 2016 9:01 amby Fcsouza86
I have problems too.
Status AM, ALM: dont call on the alternate numbers
AL(example): call in all numbers
Any sugestions?
EDIT: VERSION: 2.10-462a
Re: ALT Auto Dialing
Posted:
Fri Jan 29, 2016 9:25 amby callcrazy
Fcsouza86,
It's quite interesting that you posted this question today because my colleague and I are going to post a very similar question soon in how to handle this issue in 2.12 SVN 2475 which is current as of 1/22/2016.
It seems there may be a deficiency that I'm unsure how to handle. Once I get that thread posted I'll loop you into the discussion.
Re: ALT Auto Dialing
Posted:
Fri Jan 29, 2016 11:33 amby Fcsouza86
callcrazy wrote:Fcsouza86,
It's quite interesting that you posted this question today because my colleague and I are going to post a very similar question soon in how to handle this issue in 2.12 SVN 2475 which is current as of 1/22/2016.
It seems there may be a deficiency that I'm unsure how to handle. Once I get that thread posted I'll loop you into the discussion.
Ok, tks for your heads up.