vicidial.org

hi all

i have install from iso goautodial
Vicidial 2.2.1
Asterisk 1.4.27.1-vici

VERSION: 2.2.1-260 BUILD: 100527-2211

i have enabled in the user settings the CQ

QC Enabled:Y
QC User Level:7
QC Pass: Y
QC Finish: Y
QC Commit: Y

but in the campaign settings i wonder there is nowhere QC to enable.

if i put the help button in the campaign settings i get this;

3-Way Call Dial Prefix - This defines what is used as the dial prefix for 3-way calls, default is empty so the campaign dial prefix is used, passthru so you can hear ringing is 88.

QC Enabled - Setting this field to Y allows for the agent Quality Control features to work. Default is N.

QC Statuses - This area is where you select which statuses of leads should be gone over by the QC system. Place a check next to the status that you want QC to review.

QC Shift - This is the shift timeframe used to pull QC records for a campaign. The days of the week are ignored for these functions.

QC Get Record Launch- This allows one of the following actions to be triggered upon a QC agent receiving a new record.

QC Show Recording - This allows for a recording that may be linked with the QC record to be display in the QC agent screen.

QC WebForm Address - This is the website address that a QC agent can go to when clicking on the WEBFORM link in the QC screen.

QC Script - This is the script that can be used by QC agents in the SCRIPT tab in the QC screen.


but after the 3 way call settings there are no QC settings.

i searched the forums but find only old comments for the QC.


could you tell me please if i can use the QC funktion in this verison ?? and when yes how ??

thanks

The QC features were not completed which is why they are disabled by default.

however, Poundteam is working on it for a client who has approved releasing the code to the community ... so if our work is up to The Vicidial Group's standards, progress will be made ... even if it's not, it will be installable and usable (published to the community) until The Vicidial Group gets funding to complete it their way (at least in 2.4! who knows what'll happen when they branch next )

I'm hoping they like our version

It also includes "audited comments" (which allows multiple comments and does NOT allow deleting prior comments, only Hiding them which allows for "unHiding" later by a manager)

Sounds interesting, any idea when the project will be completed?

we are hoping VERY soon!!

i'll be submitting code as it happens. the audited comments is already in alpha on a test server and working (creating a sep table for comments and immediately moving all comments from the comment field to the sep table for "marked" lists, then allowing viewing ONLY of those comments, but a nice list of comments instead of just one per )

Hi William,

Did your group ever finish your QC project? We've recently been looking around for some of the features, found one at http://nicklicata.com/projects/vicidial_quality_control, but I'm not sure if you have something similar?

William is almost done with it. Apparently his team is only looking for a way to make this "upgrade proof" so that you don't have to reinstall it every time when you upgrade. Perhaps Matt can help