vicidial.org

When customer call, the call is placed in an IVR, then he/she has the ability to choose to leave a Voicemail or talk to a representative.

I need to change the greeting in that Voicemail.

thanks in advance


Running: GoAutoDial 2.0, ESX 3.5, HP Servers.

This is covered in the manager manual. You dial 8500 from a phone on the system to get to the voicemail administration.

Yes Matt, and you are right, but I need a professional audio to be played. since i haven't been able to go and change the original message, I did record a unavailable message and (hard code) change it for the professional one.

/var/spool/asterisk/voicemail/default/<VoiceMail>/ ;this is where I found the VoiceMail

VoiceMail(mailbox[@context][,u|b|s]) ; I think this is the command I'm looking for

exten => 2000,2,VoiceMail(2000,u) ;Experimenting with this

if you read the manual and do this within Vicidial, you'll be able to upgrade/update later without breaking it.

if you modify extensions.conf directly and later upgrade ... your changes may be lost OR your newly upgraded system may not work as expected (because of an outdated extensions.conf file with your changes still in it) OR you'll have to make all your changes again.

have you read the manager's manual? It's available for free at EFLO.net (there is also a paid version that will likely save you several hours of learning, and considering the value of this software vs its cost, it's a worthy investment). I've had MANY customers pay me to fix things that would have been easily resolved with the manual. (Not that I prefer you to give money to The Vicidial Group instead of me ... but at LEAST read the Free One!)