vicidial.org

by **ejaboneta** » Thu Feb 03, 2011 7:30 pm

I followed the managers manual tutorial on creating an inbound campaign. When a call comes in, I get the "not a valid extension" recording on the agents phone and silence on the callers phone. What might be causing this?

by **williamconley** » Fri Feb 04, 2011 7:58 pm

please show the CLI, and we'll SEE what might be causing this.

Do not post 3000 lines of code. Just from the moment the call comes in to the system.

Also: Do you have an agent logged in to that inbound group? Where do you have the DID pointed in Ingroups->DID?

by **ejaboneta** » Fri Feb 04, 2011 8:12 pm

The agent that is logged in hears the "Not a valid extension" recording when the call comes in. On the top of the screen it says in red "STATUS: Incoming: (925)303-0957 Group- 8888497005 Fronter: - 8888497005".

Code: Select all: -- Executing [8888497005@trunkinbound:1] AGI("SIP/vitel-inbound-00000011", "agi-DID_route.agi") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi -- AGI Script agi-DID_route.agi completed, returning 0 -- Executing [99909*3*@default:1] Answer("SIP/vitel-inbound-00000011", "") in new stack -- Executing [99909*3*@default:2] AGI("SIP/vitel-inbound-00000011", "agi-VDAD_ALL_inbound.agi") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi -- Playing 'sip-silence' (escape_digits=) (sample_offset 0) -- Playing 'sip-silence' (escape_digits=) (sample_offset 0) == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 -- Executing [010*010*010*008*78600051@default:1] Goto("Local/010*010*010*008*78600051@default-c18d,2", "default|78600051|1") in new stack -- Goto (default,78600051,1) -- Executing [78600051@default:1] MeetMe("Local/010*010*010*008*78600051@default-c18d,2", "8600051|Fq") in new stack == Starting Local/010*010*010*008*78600051@default-c18d,1 at vicidial-auto,83047777777777,1 failed so falling back to exten 's' == Starting Local/010*010*010*008*78600051@default-c18d,1 at vicidial-auto,s,1 still failed so falling back to context 'default' -- Sent into invalid extension 's' in context 'default' on Local/010*010*010*008*78600051@default-c18d,1 -- Executing [i@default:1] Playback("Local/010*010*010*008*78600051@default-c18d,1", "invalid") in new stack -- <Local/010*010*010*008*78600051@default-c18d,1> Playing 'invalid' (language 'en') [Feb 4 20:01:39] WARNING[2491]: file.c:1292 waitstream_core: Unexpected control subclass '-1' [Feb 4 20:01:39] WARNING[2491]: file.c:1292 waitstream_core: Unexpected control subclass '-1' -- Playing 'sip-silence' (escape_digits=) (sample_offset 0) -- Playing 'sip-silence' (escape_digits=) (sample_offset 0) -- Playing 'sip-silence' (escape_digits=) (sample_offset 0) -- Playing 'sip-silence' (escape_digits=) (sample_offset 0) -- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0 -- Executing [010*010*010*008*8600051@default:1] Goto("SIP/vitel-inbound-00000011", "default|8600051|1") in new stack -- Goto (default,8600051,1) -- Executing [8600051@default:1] MeetMe("SIP/vitel-inbound-00000011", "8600051|F") in new stack == Manager 'sendcron' logged off from 127.0.0.1 == Auto fallthrough, channel 'Local/010*010*010*008*78600051@default-c18d,1' status is 'UNKNOWN' -- Executing [h@default:1] DeadAGI("Local/010*010*010*008*78600051@default-c18d,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 == Spawn extension (default, 78600051, 1) exited non-zero on 'Local/010*010*010*008*78600051@default-c18d,2' -- Executing [h@default:1] DeadAGI("Local/010*010*010*008*78600051@default-c18d,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0

by **williamconley** » Fri Feb 04, 2011 8:29 pm

Executing [78600051@default:1] MeetMe("Local/010*010*010*008*78600051@default-c18d,2", "8600051|Fq") in new stack
== Starting Local/010*010*010*008*78600051@default-c18d,1 at vicidial-auto,83047777777777,1 failed so falling back to exten 's'

is the internal ip address of your server 10.10.10.8? was the agent in conference number 8600051?

by **ejaboneta** » Fri Feb 04, 2011 8:58 pm

Yes and yes

by **williamconley** » Fri Feb 04, 2011 10:01 pm

; Local Server: 10.10.10.08
exten => _010*010*010*008*.,1,Goto(default,${EXTEN:16},1)

is this in your extensions-vicidial.conf?

(should be about the 3rd line under [vicidial-auto])

by **gerdaniels** » Tue Feb 08, 2011 6:34 pm

Have you solved this issue? I got the same or similar problem when an agent logged in and pressed DIAL NEXT, the the audio not a valid extension sound for him, thescreen shows empty information from the lead as if no lead whas taken and no call made hanging up... This is my output.

> Channel SIP/cc466-00da1570 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing [8600051@default:1] MeetMe("SIP/cc466-00da1570", "8600051|F") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- <SIP/cc466-00da1570> Playing 'conf-onlyperson' (language 'en')
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing [8600051@default:1] MeetMe("Local/8600051@default-ab36,2", "8600051|F") in new stack
> Channel Local/8600051@default-ab36,1 was answered.
== Starting Local/8600051@default-ab36,1 at default,9,1 failed so falling back to exten 's'
== Starting Local/8600051@default-ab36,1 at default,s,1 still failed so falling back to context 'default'
-- Sent into invalid extension 's' in context 'default' on Local/8600051@default-ab36,1
-- Executing [i@default:1] Playback("Local/8600051@default-ab36,1", "invalid") in new stack
-- <Local/8600051@default-ab36,1> Playing 'invalid' (language 'en')
[Feb 8 17:36:57] WARNING[22179]: file.c:1159 waitstream_core: Unexpected control subclass '-1'
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing [58600051@default:1] MeetMe("Local/58600051@default-eeb7,2", "8600051|Fmq") in new stack
> Channel Local/58600051@default-eeb7,1 was answered.
-- Executing [8310@default:1] Answer("Local/58600051@default-eeb7,1", "") in new stack
-- Executing [8310@default:2] Monitor("Local/58600051@default-eeb7,1", "gsm|20110208-173657_TMK__843") in new stack
-- Executing [8310@default:3] Wait("Local/58600051@default-eeb7,1", "3600") in new stack
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Auto fallthrough, channel 'Local/8600051@default-ab36,1' status is 'UNKNOWN'
-- Executing [h@default:1] DeadAGI("Local/8600051@default-ab36,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-ab36,2'
-- Executing [h@default:1] DeadAGI("Local/8600051@default-ab36,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1

by **williamconley** » Tue Feb 08, 2011 6:55 pm

1)

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

2)

It appears that your "next number" was "9". I think a few digits were missing.

by **ejaboneta** » Wed Feb 16, 2011 4:16 pm

williamconley wrote:
; Local Server: 10.10.10.08
exten => _010*010*010*008*.,1,Goto(default,${EXTEN:16},1)
is this in your extensions-vicidial.conf?

(should be about the 3rd line under [vicidial-auto])

Yes it is.

by **williamconley** » Wed Feb 16, 2011 4:45 pm

83047777777777

are you trying to record this inbound call as well? where's this 83047777777777 coming from? does it appear in your extensions.conf or an included one? (it's not ringin a bell with me)

by **ejaboneta** » Wed Feb 16, 2011 4:54 pm

It's in the extensions-vicidial.conf

Code: Select all: ; agent alert extension exten => 83047777777777,1,Answer exten => 83047777777777,2,Playback(${CALLERID(name)}) exten => 83047777777777,3,Hangup

by **williamconley** » Wed Feb 16, 2011 5:03 pm

Interesting. How did it get into your inbound call path? Is your InGroup "stock" or have you modified it?

by **ejaboneta** » Wed Feb 16, 2011 5:09 pm

Stock? I actually followed the tutorial in the manual. No back-end modifications.

by **williamconley** » Wed Feb 16, 2011 7:11 pm

can you dial that extension? that seems to be where it's falling down ... it fails on that, then attemps 's' as a failover, then fails completely and gives up.

Code: Select all: -- Executing [78600051@default:1] MeetMe("Local/010*010*010*008*78600051@default-c18d,2", "8600051|Fq") in new stack == Starting Local/010*010*010*008*78600051@default-c18d,1 at vicidial-auto,83047777777777,1 failed so falling back to exten 's' == Starting Local/010*010*010*008*78600051@default-c18d,1 at vicidial-auto,s,1 still failed so falling back to context 'default' -- Sent into invalid extension 's' in context 'default' on Local/010*010*010*008*78600051@default-c18d,1

apparently it expects that extension to be available in "vicidial-auto" and it isn't and there's a cascade failure after.

also try this:

Code: Select all: show dialplan 83047777777777@vicidial-auto

by **ejaboneta** » Wed Feb 16, 2011 7:19 pm

I can't dial 83047777777777. 8304 makes a beep and then hangs up. Is there something wrong with my installation? I'd like to avoid it but if I have to I can reinstall the whole thing.

by **williamconley** » Wed Feb 16, 2011 7:34 pm

did you enter 83047777777777 anywhere in your ingroup?

try making a new ingroup and not changing anything in it

by **ejaboneta** » Wed Feb 16, 2011 8:06 pm

I'm not sure what's changed since last time I tried but now it works, but still with the "not a valid extension" message. Both agent and caller can hear eachother but the recording plays at the beginning of the call to both.

I tried creating another in-group and it does the same thing.

by **williamconley** » Wed Feb 16, 2011 9:44 pm

are you trying to record those? (if so, turn off recording and see if it removes the message)

by **sanju1785** » Sat Feb 19, 2011 2:20 pm

Please chk the Extentions.

Extention shd be exacly same as number of ph num.

If 10 digit ph num then ext will be 44XXXXXXXXXX.
44(country code)

by **rmahajan.112** » Fri Oct 21, 2011 5:31 am

Hi friends,

I need to bring to your notice that i am trying to send my calls in "ingroup" but as the call hits to the server i am getting the following error and the call is not getting in 'ingroup'

WARNING[28731]: pbx.c:2456 __ast_pbx_run: Channel 'SIP/216.144.238.154-0000001b' sent into invalid extension '99909*10***DID' in context 'default', but no invalid handler

Please assist me to get this resolved ..

many thanks

prince

vicidial.org

In-Group: Not a valid extension

In-Group: Not a valid extension

Same problem When ADAPT Mode

Sanjib

Invalid Extension Error

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