Message when agent not available

[mjmillr2]

Hi,

If a lead answers a call when there are no agents available, is it possible to play a message, "Please wait for ....." until an agent is available, rather than just silence? I thought I saw this option at one point, and now I can't seem to find it.

Dial method is Ratio at level 2 if that makes a difference.

Thanks,

-Mike

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[williamconley]

if your drop call seconds is set high enough, it will (should?) automatically play "your call is very important to us".

Alternately, you CAN immediately drop the prospect (I did say "immediately", right? 0 drop call seconds) into an INGROUP, which can do/say anything you like.

[mflorell]

It only plays a message on inbound. For outbound it will only place a message if the call drops. You can use the drop call method of INGROUP to send the call to an in-group queue to wait for an agent, which is usually what we recommend when we receive these requests.

[williamconley]

LOL, I guess i've never had the drop seconds high enough for it to be an issue. But yes, that makes sense!