1 agent 2 line power dialing possible

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1 agent 2 line power dialing possible

Postby gzpxyj » Sun Feb 27, 2011 2:15 pm

Just wondering if I can configure the 2 line power dialing for one agent. I want to be able to dial 2 lines using manual dialing and when one line is connected, another line will drop.
Or if you have any better idea for one agent campaign to better utilize the time.
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Postby williamconley » Sun Feb 27, 2011 2:51 pm

you have just described "auto-dialing" (set campaign to ratio instead of manual, and set the dial level to "2" and set "available only tally" to "Y")
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Postby gzpxyj » Sun Feb 27, 2011 8:00 pm

williamconley wrote:you have just described "auto-dialing" (set campaign to ratio instead of manual, and set the dial level to "2" and set "available only tally" to "Y")
Thanks for your help.
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Posts: 94
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