TWO PROSPECTS COMMUCATION FOR ONE AGENT IN A SAME CALL

[sofcall]

vicidialnow 1.3 from iso .for outbound dialing with asterisk 1.2 With 2 servers (1 CORE 2 QUAND 4gig ram) for the vicidial and (1 CORE 2 QUAND 4gig ram 500gig Hdd
for Database.)with Eyebeam as a softphone with 10 seaters.
Connection to the Voip provider is an sip Trunk
**********************
i'm facing a problem today . while been in call with a prospect my agents get a call from a second prospect.(before ending the first call)(outboundcalls) and therefore find themself in communication with two prospects not one(how come).

[williamconley]

1)
when you post, please post your entire configuration including (but not limited to) your vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: full Asterisk version info (not just 1.2 or 1.4, but the entire version string reported by asterisk -R).

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

2)

Server Load when this happens? (from htop, showing the 1,5,10 minute columns on EACH machine )