Recording in Manual Dial

[rahul jindal]

Vicidial 2.0.5-174 Build 90522-0506 | Asterisk 1.2 | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

Hi All

I am facing some trouble as regards to recording of manually dialled number. Just a brief background, we are running a campaign which involves dialing of numbers around the world, with that I mean covering 50 different countries. Therefore setting up so many different campaigns and handling data, was not practical. So we created a single campaign with settings of our VOIP provider, and now when agent has to call any number, he logs in the dialer with his User account from his desktop, to the campaign and over there he copy pastes the number in the manual dialing field and does the calling. As the data cannot be loaded on the dialer for some reasons.

The problem is that though the campaign settings is done to Force Recording and the dialer is doing recording, but according to the User ID and recording his total session of 2 to 3 hrs in one single file, which makes it impossible for us to fetch recordings of different numbers from 1 single ID. Whereas we require the recordings according to the numbers dialed, like in predictive dialing.

Is there any possible way, with which we can do it?

Any help will be highly appreciated.

Thanks
Rahul

[williamconley]

Thanks for posting most of your specs! I'd like to know how you INSTALLED your system as well, but the rest is there (VicidialNOW? Scratch? Vicibox 1.0?)

You are using a version that's old, and should seriously consider upgrading (as it may resolve your issue!).

Your system SHOULD stop recording after each call. You should also be very able to load these numbers into the autodialer, assuming you can use the dial_code field properly for the country code according to your providers' spec.

I've never had this issue before, so I'd need to see output from the asterisk CLI and /var/log/astguiclient from the end of a manual call to see why the recording does not stop after each call. Unless that version had a bug/feature regarding "override" manual calls (which is possible).

[benghoi]

Hi William,

do you already have solution for this issue? I also encountered this kind of issue. and also some of recordings are jumping, i mean cut recordings.

Thanks!

[williamconley]

You'll need to post your settings for the agent and campaign regarding recording. Since the prior user's situation was quite "unique" and yours likely does not match it ... not to mention that you have posted nothing except "this kind of issue" which does not help with troubleshooting very much. And I'm not sure at all what "jumping" and "cut" refer to. So perhaps a detailed description of a single problem would be in order.