DTMF issues
Posted: Thu Mar 31, 2011 9:07 amGoautodial install from ISO
VERSION: 2.2.1-237
BUILD: 100510-2015
single server setup
Hardware IBM quad core processor, 8 GB RAM
1 Sangoma A101DE card with echo cancellation
no additional software installed
Agents need to keep the customer in conference and dial into a 3rd party IVR (payment gateway). The IVR promtps the customer to inputs information related to the purchase amount, product number and their credit card information.
We initially had only an inbound campaign and this was working fine. We later launched an outbound campaign and faced issues with the IVR only with OB conf calls. Every digit entered got doubled. Eg 1234 became 11223344.
I figured it had something to do with the sangoma card doing the DTMF and changed parameter TDMV_HW_DTMF= YES to =NO in wanpipe1.conf.
On restarting wanrouter the issues with the OB calls got resolved BUT the inbound campaign got affected with the same issue. There is another angle to this - If the agents collect the information from customers and enter it into the IVR using the input DTMF on agent screen it works fine. The digit doubling issue is only on inbound calls where the customer is inputing the digits.
I have checked and the Sangoma hw echo cancellation is enabled.
VERSION: 2.2.1-237
BUILD: 100510-2015
single server setup
Hardware IBM quad core processor, 8 GB RAM
1 Sangoma A101DE card with echo cancellation
no additional software installed
Agents need to keep the customer in conference and dial into a 3rd party IVR (payment gateway). The IVR promtps the customer to inputs information related to the purchase amount, product number and their credit card information.
We initially had only an inbound campaign and this was working fine. We later launched an outbound campaign and faced issues with the IVR only with OB conf calls. Every digit entered got doubled. Eg 1234 became 11223344.
I figured it had something to do with the sangoma card doing the DTMF and changed parameter TDMV_HW_DTMF= YES to =NO in wanpipe1.conf.
On restarting wanrouter the issues with the OB calls got resolved BUT the inbound campaign got affected with the same issue. There is another angle to this - If the agents collect the information from customers and enter it into the IVR using the input DTMF on agent screen it works fine. The digit doubling issue is only on inbound calls where the customer is inputing the digits.
I have checked and the Sangoma hw echo cancellation is enabled.