goautodial et vicidial + inbound call
Posted: Wed Apr 27, 2011 12:15 pmhello to all the community VICIDIAL
I am currently testing the spirits of incoming calls with VICIDIAL.
Simply put a customer call number (800) to call an agent.
Of course I can not
To help you to help me ^ ^ I will go through the network that I set up and configuration of VICIDIAL.
First I create a sip trunk, with a server and goautodial and a server with asterisk ( who is a telephone operator
)
server configuration asterisk
now on server with goautodial
I set up a register with the account 12345
I said after two phones sip 2001 and 2002 which are the agents
and "false " account of the operator is 12345
After the trunk was in place, I declare an IN-GROUP in the web interface VICIDIAL
then I declared a DID
I finally create my inbound campaign with its options
Now I connect my agents on the interface VICIDIAL. Everything works perfectly.
However when I call from the outside by dialing 800 from a number registered on the Asterisk operator, it does not recognize the extension
[/code]
My network diagram
http://www.asterisk-france.org/attachment.php?attachmentid=106&d=1303842364
Pour préciser je prend exemple d'un téléphone déclaré dans le contexte default de l'opérateur téléphonique et dont le dialplan se compose comme ceci
on the server goautodial the account 12345 happens in the context trunkinbound
By dialing 800 (DID)
The message "entry in the context of the incoming call" appears in the CLI of the operator
And he call the account 12345
But on the server goautodial the extension is not recognized
I do not understand at all why the extension is not recognized
I ask your help
thank you in advance
I am currently testing the spirits of incoming calls with VICIDIAL.
Simply put a customer call number (800) to call an agent.
Of course I can not
To help you to help me ^ ^ I will go through the network that I set up and configuration of VICIDIAL.
First I create a sip trunk, with a server and goautodial and a server with asterisk ( who is a telephone operator
)
server configuration asterisk
- Code: Select all
sip.conf
----------------------------------------
[general]
context=default
allowoverlap=no
bindport=5000
bindaddr=0.0.0.0
srvlookup=yes
[12345]
type=friend
host=dynamic
;username=12345
context=default
disallow=all
allow=ulaw
allow=alaw
[0296928888]
type=friend
username=test1
host=dynamic
context=default
disallow=all
allow=ulaw
allow=alaw
[0296929999]
type=friend
username=test2
host=dynamic
context=default
disallow=all
allow=ulaw
allow=alaw
----------------------------------
- Code: Select all
extensions.conf
----------------------------------
[general]
static=yes
writeprotect=no
clearglobalvars=no
[globals]
;TRUNK=Zap/G2 ; Trunk interface
[default]
exten => _6XXXXXX,1,NoOp(entree dans default)
exten => _6XXXXXX,2,Dial(SIP/12345/${EXTEN:1})
exten => _6XXXX,1,NoOp(entree dans default2222222)
exten => _6XXXX,2,Dial(SIP/12345/${EXTEN:1})
exten => _X.,1,NoOp(entree dans le context de l'appel entrant)
exten => _X.,2,Dial(SIP/12345/${EXTEN})
--------------------------------
now on server with goautodial
I set up a register with the account 12345
- Code: Select all
register => 12345@192.168.1.13:5000
I said after two phones sip 2001 and 2002 which are the agents
and "false " account of the operator is 12345
- Code: Select all
sip.cof
[12345]
disallow=all
allow=ulaw
type=friend
host=dynamic
dtmfmode=rfc2833
context=trunkinbound
After the trunk was in place, I declare an IN-GROUP in the web interface VICIDIAL
- Code: Select all
Group ID: AGENT_DIRECT
Group Name: Primary Sales Line
Active: Y
Next Agent Call: oldest_call_finish
Fronter Display: Y
Script: NONE
Get Call Launch: NONE
then I declared a DID
- Code: Select all
DID Extension: 800
DID Description: numéro
Active: Y
DID Route: IN_GROUP
In-Group ID: AGENT_DIRECT
In-Group Call Handle Method: CID
In-Group Agent Search Method: LB
In-Group Phone Code: 1
I finally create my inbound campaign with its options
- Code: Select all
Campaign ID: TEST_IN
Campaign Name: Closer and inbound campaign
Active: Y
Allow Closers: Y
Hopper Level: 5
Auto Dial Level: 1
Next Agent Call: oldest call finish
Local Call Time: 24hours
Dial Method : RATIO
Now I connect my agents on the interface VICIDIAL. Everything works perfectly.
However when I call from the outside by dialing 800 from a number registered on the Asterisk operator, it does not recognize the extension
[/code]
My network diagram
http://www.asterisk-france.org/attachment.php?attachmentid=106&d=1303842364
Pour préciser je prend exemple d'un téléphone déclaré dans le contexte default de l'opérateur téléphonique et dont le dialplan se compose comme ceci
- Code: Select all
[default]
exten => _X.,1,NoOp(entree dans le context de l'appel entrant)
exten => _X.,2,Dial(SIP/12345/${EXTEN})
on the server goautodial the account 12345 happens in the context trunkinbound
- Code: Select all
[trunkinbound]
; DID call routing process
exten => _X.,1,NoOp(entree dans tunkinbound)
exten => _X.,2,AGI(agi-DID_route.agi)
By dialing 800 (DID)
The message "entry in the context of the incoming call" appears in the CLI of the operator
- Code: Select all
-- Executing [012345@default:1] NoOp("SIP/0296929999-00000020", "entree dans le context de lappel entrant") in new stack
-- Executing [012345@default:2] Dial("SIP/0296929999-00000020", "SIP/12345/012345") in new stack
-- Called 12345/012345
-- SIP/12345-00000021 is circuit-busy
== Everyone is busy/congested at this time (1:0/1/0)
== Auto fallthrough, channel 'SIP/0296929999-00000020' status is 'CONGESTION'
[Apr 27 13:51:32] ERROR[5250]: cdr_csv.c:314 csv_log: Unable to re-open master file /var/log/asterisk//cdr-csv//Master.csv : Permission denied
And he call the account 12345
But on the server goautodial the extension is not recognized
- Code: Select all
[Apr 27 10:02:18] NOTICE[16844]: chan_sip.c:15147 handle_request_invite: Call from '' to extension '012345' rejected because extension not found.
I do not understand at all why the extension is not recognized
I ask your help
thank you in advance
but you should still try to determine how you can get the call to authenticate to the proper sip account (perhaps your "host=xxx" is not correct?)