vicidial.org

In reference to the Campaign VDAD exten: 8368

This is the default extension and this then runs agi-VDAD_ALL_outbound.agi.

However, from the comments in the agi file it says this file is called after answering.

Is there a way to trigger/pass the VDAD call to the agent upon Dial so the agent hears the ringing instead of after the line has been answered?

I am aware that this method seems counter productive and manual dial would be better, but manual dial is not an option for us. This would allow VDAD to make the dials, but give our agents more control over lead status preventing VDAD from setting a status on calls. It seems more like manual dial, however, it forces the calls to the agent instead of letting them sit idle until they decide to make a call.

Thanks!

I believe there is an auto-execute next manual dial capacity in later versions (where the agent is in manual dial, but the system automatigically initiates the next call ...). But you'd have to update to the most recent version and check that out (drop vicibox .iso into a VMware box and test it out, as vicibox will install SVN trunk if asked nicely during install ... this way you do not have to mess up your current installation to test the theory, and you can see the latest stuff in SVN). I could be remembering incorrectly, or even remembering a client idea. But I'm pretty sure ...