vicidial.org

Im newbie on this. I just setup a goautodial server, i did all the basic confiiguration , i setup a trunk with a sip.goautodial account i created.

I logged in as an agent im able to hear the message that says im the only person on this conference, i dial my first call which stays a few waiting to connect to the number and after that a windows dialog pop-up saying: Call Rejected: CHANUNAVAIL Cause: 20 - Subscriber absent.

As i newbie i have not idea what this means and i have a question. My Account from goautodial was created but it was not loaded with minutes, even it shows 00.5 reminding , could be this reason?

Thanks.

Can you post the CLI output? (what asterisk is doing)

You have to check to your provider if your account or IP is defined in their trunk.

How do i get the CLI output?,Cristian.

Fusionict, you mean i have to contact my provider and ask them if they have my ip or account is defined in their trunk?, the account that i have is from goautodial.

Today after i restarted my server i stopped getting the message i was getting but im getting a new message that reads: Call Rejected: Congestion
Cause:0 -Unspecified No other cause codes Applicable.

I get this on any agent account i tried Thanks.

Hi,

Please double check with your provider if your account and IP are difined on thier end



Regards

rickynivar wrote:Fusionict, you mean i have to contact my provider and ask them if they have my ip or account is defined in their trunk?, the account that i have is from goautodial.

Yes, because goautodial I think does not allow all IP's or accounts on their trunk. I have encoutered this error, I just contacted my provider and let them define my IP or account on their trunk.

hi rickynivar

for troubleshoot ur problem we need ur logs.

use the putty software to login to ur vicidial server via ssh

putty software ilnk :http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html

1. username : root
2. password : vicidialnow

once u logged in type asterisk -vvvvr press enter
after that you will be redirected to asterisk>

3. there type sip show peers (post the output here)
4. make a call from vicidail agent screen , at that time u can see some call flow in that asterisk cli , copy those results and paste in this forum topic

I just found the problem, its was an issue with my provider, thank to everyone for your help, i really appreciate it.