Validate Call Times for Leads Already in the Hopper
Posted: Fri Jun 24, 2011 11:23 am
Hi,
Once a lead gets put into the hopper, does it get checked to make sure it is a in a valid call window before it gets dialed, or is that check only done before the lead is placed in the hopper?
My client had an issue where call time was set as 8AM-9PM and they dialed a number at 9:08PM for the lead. I think the problem is that they have the hopper level set way too high, so the lead got put in the hopper just before 9PM but didn't get called until 10 minutes later.
Thanks,
-Mike
GoAutodial CE 2.0 ISO | Asterisk 1.4.27.1-1 | Vicidial 2.2.1-260 BUILD: 100527-2211 | Sangoma A108D Card | Single Server | No extra Software | X-Lite Soft phone on client machines.
Once a lead gets put into the hopper, does it get checked to make sure it is a in a valid call window before it gets dialed, or is that check only done before the lead is placed in the hopper?
My client had an issue where call time was set as 8AM-9PM and they dialed a number at 9:08PM for the lead. I think the problem is that they have the hopper level set way too high, so the lead got put in the hopper just before 9PM but didn't get called until 10 minutes later.
Thanks,
-Mike
GoAutodial CE 2.0 ISO | Asterisk 1.4.27.1-1 | Vicidial 2.2.1-260 BUILD: 100527-2211 | Sangoma A108D Card | Single Server | No extra Software | X-Lite Soft phone on client machines.