Problem with call transfer
Posted: Tue Jun 28, 2011 10:51 amWe are using following version of Vicidial
VERSION: 2.4-309a
BUILD: 110430-1642
With this version I am having following problems
a) When a agent does call transfer , In the case the number where the call is transferred is free then it works. If the number is engaged , then the agent is not able to recall and the line gets hanged.
b) When a agent does call transfer , In the case the number where the call is transferred is free then the call gets disconnected when the agent transfers the call and connects two .
Any configuration issue that may lead to this problem ?
Regards ,
AJIT
VERSION: 2.4-309a
BUILD: 110430-1642
With this version I am having following problems
a) When a agent does call transfer , In the case the number where the call is transferred is free then it works. If the number is engaged , then the agent is not able to recall and the line gets hanged.
b) When a agent does call transfer , In the case the number where the call is transferred is free then the call gets disconnected when the agent transfers the call and connects two .
Any configuration issue that may lead to this problem ?
Regards ,
AJIT