Channel Information

[gmcust3]

Lets say I have 4 agents logged in and They are dialing at a Dial level at 1:2.

Means , Lets say 8 calls are getting dialed out when 4 agents are waiting for call.

How to see the Status of those calls/numbers/channel in Real Time like which number is a Busy , which Number is Disconnect Number , which Number is Connected ??

[williamconley]

1) Vicidial_list table
2) Carrier_log table

understand that there will never be a realtime display for this (number by number) because those are termination statuses. IE: the call has just ENDED, and that status is WHY. So you can gather this information for recently deceased calls, but NOT for live calls (because a live call is not "busy", or it would have been terminated by Vicidial's script already!)

[gmcust3]

recently deceased calls,

Will do if we have any Real Time Channel wise summary.

Avaya used to have it, thats why It came to my mind.

Its easy if we have it , from the Real time Lead Analysis also.

[williamconley]

your realtime screen has the ability to view the carrier_log for recently deceased call information in aggregate

[gmcust3]

Great I got it.

What does CANCEL means ?

[leseul]

CANCEL means that Vicidial has hit the Dial Timeout without receiving an answer and hung up the call.

Check the 'Dial Timeout' in your campaign modification screen.

[williamconley]

Beware: that could be a "no answer" or a "disconnected number" or even (my favorite) the carrier didn't feel like calling the number (cuz you don't pay enough per minute to qualify!) Lots of reasons for a cancel, varies by carrier, no "rules" per se.

[gmcust3]

Better , if we have Link on HANGUP STATUS like CONGESTION and It will show List of all number marked as CONGESTION.