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Channel Information
Posted:
Fri Jul 08, 2011 3:57 amby gmcust3
Lets say I have 4 agents logged in and They are dialing at a Dial level at 1:2.
Means , Lets say 8 calls are getting dialed out when 4 agents are waiting for call.
How to see the Status of those calls/numbers/channel in Real Time like which number is a Busy , which Number is Disconnect Number , which Number is Connected ??
Posted:
Fri Jul 08, 2011 7:52 amby williamconley
1) Vicidial_list table
2) Carrier_log table
understand that there will never be a realtime display for this (number by number) because those are termination statuses. IE: the call has just ENDED, and that status is WHY. So you can gather this information for recently deceased calls, but NOT for live calls (because a live call is not "busy", or it would have been terminated by Vicidial's script already!)
Posted:
Fri Jul 08, 2011 8:01 amby gmcust3
recently deceased calls,
Will do if we have any Real Time Channel wise summary.
Avaya used to have it, thats why It came to my mind.
Its easy if we have it , from the Real time Lead Analysis also.
Posted:
Fri Jul 08, 2011 8:06 amby williamconley
your realtime screen has the ability to view the carrier_log for recently deceased call information in aggregate
Posted:
Fri Jul 08, 2011 8:08 amby gmcust3
Great I got it.
What does CANCEL means ?
Posted:
Fri Jul 08, 2011 9:32 amby leseul
CANCEL means that Vicidial has hit the Dial Timeout without receiving an answer and hung up the call.
Check the 'Dial Timeout' in your campaign modification screen.
Posted:
Fri Jul 08, 2011 11:03 pmby williamconley
Beware: that could be a "no answer" or a "disconnected number" or even (my favorite) the carrier didn't feel like calling the number (cuz you don't pay enough per minute to qualify!) Lots of reasons for a cancel, varies by carrier, no "rules" per se.
Posted:
Sat Jul 09, 2011 12:14 amby gmcust3
Better , if we have Link on HANGUP STATUS like CONGESTION and It will show List of all number marked as CONGESTION.