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I have looked in the manual and tried searching here on the forum but what I need is this.

I have set up a survey campaign to run with no agents logged into the campaign (remote agents)

Now when someone presses 1 I need the call to be sent to an in-group or at least another outbound campaign...

Is this possible?
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in survey campaign you can transfer only to
1.Agent _xfer to that particular campaign in which this survey is created
2.voicemail
3.extension
4.callmenu
5.hangup
6 recording


to transfer to another campaign or ingroup u better transfer to callmenu and there set the timeout option to land in ingroup

Thanks for the reply,

When I set it to transfer to call menu I set the drop timeout to one second. The call then is supposed to transfer to the ingroup I created and all the agents are logged into.

When the call is supposed to be transferred to the in group the customer hears the "ding" then the call is ended.

what about the agent_xfer


login some agents in the same survey campaign and select the Agent _xfer in the survey campaign.

That part works fine, but our client wants the push 1 to run with no agents logged in (already done) and have the calls transferred to an outbound campaign all the agents are logged into.

I have blended campaigns and ingroups set up per the manager manual though I cannot seem to get the calls to transfer to the outbound predictive campaign the agents are in

try this but i dont think this is a good idea to do


set survey method to EXTENSION

and Survey Survey Xfer Extension to 363636

then create a did with 363636

now go to extension.conf and under default context enter this
[default]
exten => _363636,1,AGI(agi-DID_route.agi)

and check the calls

You sir are a GENIUS

I did as you said except for one difference. I added the context under Admin > Servers > servernamehere > Custom dialplan entry and all seems to be working.

Only think is customer information is not passed even though I have fronter view enabled in the campaign though I must be missing a setting somewhere.

One other thing I had to do was set the External extension in the remote agents to 363636 (Same as DID I created)

Hope this helps others get this working too

can agents receive calls if we transfer the DID to call menu and need to play music on hold along with as well.