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VicidialNow AutoDial troubleshooting sound phone

PostPosted: Wed Jul 20, 2011 10:38 am
by grevok
Hello,

When i use 'Manuel call' in VICIDIALNOW , call is Work !
when i use in my campaign "RATIO" for autocall, just me can
heart customer , and not her. l :(


Setup :

> Trunk to asterisk master (private adress)
> firewall is null
> VERSION: 2.4-309a BUILD: 110430-1642 ( ISO VICIDIALNoW)

Check / test.
> installed 2 SIP client account client directly to VICIDIALnow server , the call is perfect.

PostPosted: Thu Jul 21, 2011 10:24 pm
by anandkumargupta
Make sure that you gave "o" option in dialplan. As if there is no "o" option then it will not work in autodial as vicidial will not able to detect that the call was answered and will not patch to agent.