vicidial.org

in the system I am using VICIdial with asterisk, I am facing a problem.
that is like I can dial a number manually from outbound campaign. but while I gave that number in a call back list, it shows and the call goes to that number if the checkbox is not selected of "My CallBack Only" that the status is "anyone" but if I checked the "My CallBack Only" it also shows 1 active call back but at the time of calling the call don't go to that number?

how to fix this problem?

_____________________

Installer : GoAutoDial CE 2.1

Astguiclient VERSION: 2.4-309a
BUILD: 110430-1642

Kernel VERSION: 2.6.18-238.9.1.el5.goPAE
BUILD: 100510-2015
Asterisk: 1.4.39.1-vici
CentOS release 5.6 32 bit

callbacks are manually dialed by the agent, they do not happen automatically.

actually I have set a schedule callback
when it is not checked the "My Call Back Only" it works and automatically callbacks.
but while this "My Call Back Only" is checked it doesn't work. but in the database, inside the "vicidial_list" table the status of the call is "LIVE"
but, in the FSCLI there is no command goes on.

that's because "My Callbacks" are manual dial calls. Otherwise the call could DROP and instead of being a "callback", it would then be a drop and missed sale forever. Agents must have manual dial capability so they can check their callbacks and push the "dial" button on them in the callbacks interface.

You Have Read The Manual, Right?