vicidial.org

when a new phone number is called to an agent however the information may be previously added to the database, how it is matched?
again, I have found each time a new lead_id is entered to the "vicidial_list" table. there is also one more query.
when a call has come to show a pop-up excluding the other basic information what we need to do?
or how to retrieve that phone number to show the database?

can anyone help me to fix this problem ? ? ?

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Installer : GoAutoDial CE 2.1

Astguiclient VERSION: 2.4-309a
BUILD: 110430-1642

Kernel VERSION: 2.6.18-238.9.1.el5.goPAE
BUILD: 100510-2015
Asterisk: 1.4.39.1-vici
CentOS release 5.6 32 bit

The Vicidial Manager's Manual has a lot of information in it (not "astguiclient", but "Vicidial") It is available at EFLO.net and will save you lots of time waiting for answers to questions.

When a call arrives on an inbound, the settings in "DID" and "Ingroup" determine the call handling. When the call first arrives, it is matched against the DID list. When the DID has been determined, the settings from the "DID" it matches will go into effect. Check out those settings for inbound DIDs and you will find that there is an ability to match inbound calls against lists for identification of previous calls.

thanks for your reply.
but actually I want to know what tables of the database is affected when a call is entered.
I mean in which tables the new rows are inserted or other things happens?

or while a call enters a basic info of the caller is shown from the "leads", how that number is taken for search?