vicidial.org

vicidialnow 1.3
asterisk 1.2
g729 (the free one)
recording all call
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i ve seen this multiserver configuration in call center with 15 positions

servers 1 the dialer (dual core ; 4gig ram:3.6ghz)

servers 2 the database and webserver (1 core ;2gig ram;2.6 ghz)

Both servers are in the same lan.

server 1 the dialer 192.168.1.3
server 2 the database and webserver 192.168.1.2

agents and phones are registered in server 1
Recordins are stored in server 1

Agents connect to the webserver using the webbrowser 192.168.1.2.

all the time the loadaverage on server 2 (the database) is reaching 6.5 ;5.6 ;5.8 this means bad voice quality and a lot of waiting.(when using predictive dialing)

The manager still does't want to upgrade.

Want your opinion about this multiserver configuration.

Your opinion about the servers specs.

Any other opinion in highly appreciated.

Planning to add a database server to a recent intallation

rebuild the entire system to be a "single server (database/web/dialer)" in the dual core machine.

then "cluster" the 2nd server in to be a "web/dialer" added to it. now you have your database on the most powerful server, and TWO machines that can be used as web and/or dialer. then experiment with having all the agents use either as the web or the dialer and see where you get your best load balance.

then stop using g729 (and there is no "free one" unless you are in a country without Intellectual Property laws).