vicidial.org

GoAutoDial 2.1CE
VICIDIAL VERSION: 2.4-325c
BUILD: 110430-1924

I have found from the manual that agents/managers (with specific permissions) can listen calls of other agents by dialing 0+<session_id> of the other agents, so my questions are

1. Is there a way for the manager to join the call, so there will be a 3-way call having the Agent, Other Party (Caller/Receiver depending on inbound/outbound call) and the manager?
1a. If the above is possible, is it possible for the agent to leave the call and start receiving other calls?
1b. Also is there a way that the agent start receiving other calls on another line and the conference stay on one line as most soft-phones allows multiple line/channels.
1c. Also is it possible for the manager to kick the agent from the call and completely takeover the call?

2. Is there a way to listen calls of other agents by using their phone extension?
2a. If its not possible, thn is there a way that an agent (not admin) with privileges can see the session numbers of the other agents in the user group?

Can someone please confirm that there are possible or not?

Dial session ID without 0 and you can join the conference. Whispering is not recommended though!

Read both the agent and manager manuals available at EFLO.net. Transfers, 3-way, closers, all this is covered in the manual (and help screens if you wander through).

I've never heard of the manager kicking the agent out, but the agent has the ability to transfer to a closer (blind or consultative) and has the ability to leave a 3-way if one is in progress (and immediately be available for more calls).